[ { "title": "PlugOS system solution", "url": "/docs/qa/1-system-solution.html", "content": "1.What exactly is PlugOS? What different experiences can it bring me?Simply put, PlugOS is an \"independent secure smart system\" that fits in your pocket. Imagine having a device smaller than a USB drive, containing a highly secure, fully functional Android system. Insert it into your phone (Android or iPhone), tablet, or computer, and you'll instantly have a completely independent digital space that belongs only to you and is completely isolated from the main device!Run a complete Android system smoothly on iPhone, easily play with apps and games from both ecosystems, goodbye to choice dysentery!Achieve \"true dual app\" functionality, completely separate work WeChat and personal WeChat, game alt accounts and main accounts don't interfere with each other, and it's hardware-level isolation, goodbye to the lag and instability of software clones.Have an \"invisible\" private space to store your private photos, important files, and digital wallets. Even if your phone is lost, this data remains safe.Have a dedicated \"mobile workstation\" anytime, anywhere, safely handle confidential work on any unfamiliar computer, pull out and go, leaving no trace.PlugOS's goal is to let you enjoy unprecedented peace of mind and freedom while enjoying the convenience and fun of smart life!2.How does PlugOS work? Is it complicated to operate?Not complicated at all! PlugOS runs in an ultra-portable smart security device that connects to your phone, tablet, or computer via USB-C interface. A lightweight client APP will be installed on the host.The entire process is like this:Connect and start: Insert the PlugOS device into your Android phone, iPhone 15 (and newer models), iPad, or Windows computer.Client management: Your device only needs to install one client APP. Through this client APP, you can easily manage the PlugOS device. It will present you with a virtual desktop and let you reuse the host device's peripherals (like keyboard, screen).Independent operation: PlugOS runs independently inside the device, doesn't occupy the host device's storage and computing resources, and data is completely encrypted and processed inside the PlugOS device. Unplug it, and PlugOS \"disappears\", leaving no trace on the host.It's that simple, plug in and use, unplug and leave no trace!3.There are some secure phones or privacy apps on the market, what's different about PlugOS?PlugOS is a complete operating system based on independent hardware, not \"simulating an isolated space\" in the existing system. This means PlugOS: has its own desktop, apps, file system, permission control; runs independently from the host system, no interference, no access; security level far exceeds ordinary apps or software clone solutions.PlugOS's core advantages lie in its \"high portability, true isolation, no compromise\":Lightweight and portable, goodbye to bulkiness: Secure phones are usually bulky, expensive, and can only be used alone. PlugOS is smaller than a USB drive, easily fits in your pocket, one device, multiple hosts universal.Hardware-level true isolation: Most privacy apps or phone system's built-in clone functions are software-level isolation, still at risk of being breached. PlugOS uses an independent hardware system, completely isolated from the host, data doesn't communicate, security level is completely different.No sacrifice of experience: Traditional security systems often mean limited functionality and compromised user experience. PlugOS not only provides ultimate security but also perfectly compatible with mainstream Android app ecosystem (including GMS services), letting you enjoy all your favorite apps and games in a secure environment.PlugOS provides you with a brand new, more flexible, more thorough digital security and privacy solution.4.What if I accidentally lose my PlugOS device? Will the data inside be leaked?Don't worry at all! PlugOS adopts the highest level of security measures. Even if the device is lost, your data is absolutely safe and won't be leaked.We have at least the following guarantees:Two-factor authentication and full-disk encryption: All data in the PlugOS device is highly encrypted and defended against software and physical attacks through hardware isolation environment. Without the correct key and authentication, anyone (including us) cannot access or restore data in the device.Forced self-destruct mechanism: PlugOS also has violent crack self-destruct and coercion password self-destruct functions. When encountering violent cracking or coercion, it can automatically clear data in the device, preventing information from falling into others' hands.To prevent you from losing precious data, we strongly recommend that you regularly use PlugOS's built-in encrypted backup function. This way, even if the device is lost, you can safely restore your data on a new device, achieving true data control.5.Does PlugOS support my phone or computer?PlugOS has extensive compatibility! It's compatible with over 80% of host devices equipped with USB-C interface and OTG functionality. Specifically:Android phones/tablets: Supports Android 8.0 and above.iPhone/iPad: Perfectly supports iPhone 15 and above models, and iPads equipped with USB-C interface.Windows computers: Supports various Windows computers.PlugOS aims to let you enjoy its powerful features regardless of which mainstream device you use.6.I heard some security products monitor my data, will PlugOS? Can you access my data?PlugOS absolutely won't! We put user privacy first from the very beginning of design.Data completely belongs to you: PlugOS adopts a \"zero-trust\" architecture. All your data is stored inside the PlugOSdevice and highly encrypted.We cannot access: Accessing your data requires your exclusive product key as the only credential, along with havingyour device. Without this key, anyone (including the TrustKernel team) cannot access your device data.Client is also secure: The PlugOS client APP installed on the host is only used for device management (such asauthentication, communication, providing virtual desktop). It cannot actively obtain or access any user data in your PlugOS device.Your privacy, we protect with the highest standards, truly achieving \"your digital world belongs only to you\".7.Is the PlugOS development team trustworthy and reliable? Why develop a product like PlugOS?PlugOS is developed by the TrustKernel team, which comes from top domestic universities and security laboratories, deeply involved in the smart terminal security industry for over a decade. Over the past ten-plus years, TrustKernelhas provided underlying security architecture solutions and products for hundreds of phone and automotive manufacturers,with cumulative deployments exceeding 1 billion units.We see the universal security and privacy dilemmas in today's digital world. While phones, computers, and other daily devices are convenient, the risks of privacy leaks, data theft, and account theft are everywhere, making people feel insecure.Traditional ways to solve these problems often mean sacrificing user experience (like using bulky secure phones, complex encryption software) or paying high costs. The birth of PlugOS is to break this dilemma! We hope to: Guard your digital assets and privacy with the highest standards. Greatly reduce the threshold for secure use through ultimate portability and plug-and-play. Let you enjoy security without sacrificing any functionality and fun, and even expand more interesting application scenarios (like playing Android on iPhone). PlugOS is not just a product, but our commitment to \"convenient, secure, and free digital life\".8.Will PlugOS continue to update and maintain? Can I make suggestions?Of course! We highly value user feedback and product iteration. We provide online problem feedback channels and system upgrade functions. We will:Quickly respond to any of your questions and suggestions.Continuously conduct feature updates and security maintenance to ensure PlugOS is always in the best state, resisting the latest security threats.Your voice is crucial to us, and we look forward to working with you to create a more perfect PlugOS experience!", "path": "docs/qa/1-system-solution.md", "language": "en" }, { "title": "Message Sync", "url": "/docs/manual/base-use/10-message-synchronization.html", "content": "PlugOS supports dual-system notification collaboration with the user mobile: When an application in PlugOS (e.g., WeChat running in the subsystem background) receives a message and generates a notification, PlugOS will sync the notification content to the host client. Clicking the notification on the host can open the PlugOS APP to view details, providing a better cross-system messaging experience.Prerequisites:Enable notification and power settings on the host machine. User mobile \"Settings\" → \"Apps & services\" → \"Apps\" → \"PlugOS\" Notification settings: \"Notifications\" → Turn on \"Allow notifications\", Turn off \"Gentle notifications\" (if present) \"Background pop-ups\": Turn on \"Allow\", turn on Sound/Vibration (as needed), turn on \"Allow reminders during Do Not Disturb\"; turn off \"Smart Silence\" (if present) Power settings: Refer to 【PlugOS Background Operation Setup Guide】 for different device models \"Battery\" → \"Background Power Consumption Management\", turn off \"Auto-manage\" → Turn on \"Allow background activity/High power consumption\" How to use: Go to \"PlugOS Settings\" → \"Advanced assistance\" → \"Notification Synchronization\" Turn on \"Allow PlugOS to push notification messages to the host\" Open WeChat (or another app) in PlugOS, and return to the PlugOS system background Click \"back Host\" When there is a new message in WeChat, the host machine's notification center will display a message alert.", "path": "docs/manual/base-use/10-message-synchronization.md", "language": "en" }, { "title": "Clipboard Application", "url": "/docs/manual/base-use/11-shear-plate-application.html", "content": "PlugOS supports clipboard synchronization, making it easy for users to quickly share small text content between the host host and PlugOS.How to use: Go to \"PlugOS Settings\" → \"Advanced assistance\" → \"Clipboard\" Turn on the setting \"Sync PlugOS clipboard content to host\" Turn on the setting \"Sync host clipboard content to PlugOS\" Then users can copy/paste text between the host machine and PlugOS", "path": "docs/manual/base-use/11-shear-plate-application.md", "language": "en" }, { "title": "OTA Update", "url": "/docs/manual/base-use/12-OTA-upgrades.html", "content": "PlugOS provides online update functionality, ensuring the system can be updated to the latest version promptly.How to use: Go to \"PlugOS Settings\" → \"System Update\" Click the \"Check for Updates\" button Click the \"Start Update\" button to complete the update", "path": "docs/manual/base-use/12-OTA-upgrades.md", "language": "en" }, { "title": "Set Setup-code", "url": "/docs/manual/base-use/13-set-up-add-password.html", "content": "PlugOS provides a one-time add password function for sharing the device with other host machines. The password becomes invalid after use or after 24 hours. This password is only used as a substitute for the product key for binding. If you need to remove the binding relationship of a shared host machine, please refer to \"Manage Host Machine\".How to use: Go to \"PlugOS Settings\" → \"Device Authentication\" → \"Set Setup-code\" Set Setup-code page → Click the \"OK\" button → Confirm your pattern → Save and remember the password (This password will become invalid after use or 24 hours after creation. Password expiration will not delete the binding relationship; the binding relationship needs to be manually deleted.)", "path": "docs/manual/base-use/13-set-up-add-password.md", "language": "en" }, { "title": "Regenerate Product Key", "url": "/docs/manual/base-use/14-regenerate-product-key.html", "content": "The product key is the most important and unique authentication basis for the product. When the key is leaked, you can regenerate the key using the following method.Note: You must save the key. Lost keys cannot be recovered. Please keep it safe.How to use: Enter the PlugOS desktop, find \"PlugOS Settings\" → \"Device Authentication\" → \"Regenerate Product Key\" On the Regenerate Product Key page, click the \"Generate Key\" button → Enter the device unlock password to complete key reset. Clicking \"Back\" will double-confirm whether to save the key.", "path": "docs/manual/base-use/14-regenerate-product-key.md", "language": "en" }, { "title": "Times self-destruct", "url": "/docs/manual/base-use/15-self-destruct-mode-setting.html", "content": "For security protection purposes, the PlugOS device provides a self-destruct function triggered upon exceeding the maximum number of incorrect password attempts.Note: After the device self-destructs, it cannot be used again. Please operate with caution.How to use: Enter the PlugOS desktop, find \"PlugOS Settings\" → \"Security Policy\" On the Security Policy page, click the \"Wrong password self-destruct\" card → Select the number of incorrect password attempts that will trigger self-destruct → Click the \"Confirm\" button → Enter the device unlock password to complete the setup. When entering the system again, enter the password as prompted After 5 incorrect entries, the system directly jumps to the \"Add New Device page\"Note: When the number of errors reaches the self-destruct count, all data in the system will be wiped, and the device will be restored to factory settings. Please operate carefully.", "path": "docs/manual/base-use/15-self-destruct-mode-setting.md", "language": "en" }, { "title": "Notification Settings", "url": "/docs/manual/base-use/16-notification-settings.html", "content": "Users can customize notification types through the notification settings in System Settings.How to use: Go to \"Settings\" → \"Notifications\" You can configure notification settings according to personal needs, manage notifications for various apps on the phone, and manage notification history.Can configure Conversations, Conversation Bubbles, control device and app notification reading, lock screen notifications, sensitive notifications.Can enable Do Not Disturb mode, Flash notifications, Wireless Emergency Alerts settings, set to hide silent notifications in the status bar, allow showing notification postponement options, notification dots on app icons, flashing indicator light, enhanced notification switch.", "path": "docs/manual/base-use/16-notification-settings.md", "language": "en" }, { "title": "Date and Time Settings", "url": "/docs/manual/base-use/17-date-time-settings.html", "content": "Users can customize \"Time and Date\" and \"Language\" through System Settings.How to use: Go to \"Settings\" → \"System & updates\" → \"Date & Time\". You can set the device's time, date, and time zone. Turn on Set time automatically: Gets the correct time and date from the network and updates the time based on your time zone. Use default language region:Turn on Use 24-hour format: 0 to 23 hours", "path": "docs/manual/base-use/17-date-time-settings.md", "language": "en" }, { "title": "Sounds and Vibration", "url": "/docs/manual/base-use/18-cue-vibration.html", "content": "Users can customize \"Sounds and Vibration\" through System Settings.How to use: Go to \"Settings\" → \"Sounds & vibration\" To set the volume for all sounds, drag the slider under Volume. Configure the device's sound system (such as various phone ringtones, alert tones, etc.) according to personal habits.", "path": "docs/manual/base-use/18-cue-vibration.md", "language": "en" }, { "title": "App Optimization Settings", "url": "/docs/manual/base-use/19-apply-optimization-settings.html", "content": "Users can perform optimization settings through KuaiBa in System Settings.(Note: \"快霸\" KuaiBa is translated literally; context suggests it might be a battery/performance optimization tool)How to use: Go to \"Settings\" → \"DuraSpeed\" to enter the app list page, where you can choose to turn on or off allowing apps to run in the background.", "path": "docs/manual/base-use/19-apply-optimization-settings.md", "language": "en" }, { "title": "Client Installation", "url": "/docs/started-quickly/2-install-client.html", "content": "PlugOS smart devices need to be used in conjunction with client management software. Before use, this client software needs to be installed on the host.The PlugOS client software is currently compatible with Android8+, Windows8+, iOS17 (iPhone15 and above, devices with Type-C interface), and macOS (Apple Silicon) 14.5+.Installation MethodsAndroid DevicesMethod 1: Scan QR Code or search for \"PlugOS\" on Google Play to download and install the PlugOS APP.(For users in Mainland China, you can install PlugOS via the Xiaomi, OPPO, vivo, or Huawei App Stores.)Method 2: Download and install the PlugOS APP from the Download page on plugos.net.iPhone and iPad DevicesScan QR Code or search for \"PlugOS\" in the App Store to complete the download and installation.Windows or Mac DevicesDownload and install the PlugOS client from the Download page on plugos.net.Host: Such as mobile phones, computers, tablets and other smart electronic products with screens and USB Type-C OTG functions.", "path": "docs/started-quickly/2-install-client.md", "language": "en" }, { "title": "Voice Recorder", "url": "/docs/manual/applications/2-recorder.html", "content": "Voice Recorder allows you to use the host machine's microphone as a portable recording device to capture audio clips from your work and daily life.Note: Microphone permissions must be granted both within the device and the host machine's system.Usage Guide: Open \"Voice Recorder\". Upon first launch, confirm the folder for saving recordings by tapping \"OK\". Select a folder in the internal storage or tap \"+\" to create a new folder, then tap \"Confirm\". Choose the folder within the device, tap \"Use this folder\" → Tap \"Allow\" to complete the setup and start recording.updates are allowed.Voice Recorder: To start recording, select the \"Voice Recorder\" tab in the bottom navigation. Tap the microphone icon in the center → Tap \"Allow\". To adjust recording volume, move the microphone closer to or farther from the sound source. Tap the pause button in the center to temporarily stop recording. Tap the checkmark (✓) to save the recording. Tap the \"X\" to delete the recording. Playback Interface: Select the player icon in the bottom navigation to view existing recordings. Tap \"Details\" to rename, share, delete, or select an app to open the recording. Trash Bin: Select the trash bin icon in the bottom navigation to view deleted recordings. Tap \"Details\" to permanently delete or restore the file.", "path": "docs/manual/applications/2-recorder.md", "language": "en" }, { "title": "Regenerate Product Key", "url": "/docs/privacy-and-security/2-regenerate-product-key.html", "content": "The product key is the most important and unique authentication basis for the product. When the key is leaked, you can regenerate the key using the following method.Note: You must save the key. Lost keys cannot be recovered. Please keep it safe.How to use: Enter the PlugOS desktop, find \"PlugOS Settings\" → \"Device Authentication\" → \"Regenerate Product Key\" On the Regenerate Product Key page, click the \"Generate Key\" button → Enter the device unlock password to complete key reset. Clicking \"Back\" will double-confirm whether to save the key.", "path": "docs/privacy-and-security/2-regenerate-product-key.md", "language": "en" }, { "title": "Shared Folder", "url": "/docs/manual/base-use/2-shared-folders.html", "content": "The user mobile and the PlugOS device can achieve data transfer through the \"Shared Folder\" function provided by the PlugOS APP.How to use: Go to the \"Home\" page, turn on the \"Shared Folder\" switch button Select the folder on the host machine that needs to be shared (you can create a new folder) Click the \"Use this folder\" button → Click \"Allow\" Click \"Enter System\" → Go to \"Files\" Click \"More\" in the upper left corner → Click \"Share Folder\" to view the shared files Long-press to select file items for more operations", "path": "docs/manual/base-use/2-shared-folders.md", "language": "en" }, { "title": "PlugOS Devices", "url": "/docs/qa/2-smart-devices.html", "content": "1. What is a Product Key?The product key is the unique activation credential for the PlugOS device, and it is stored on the QR code card inside the product packaging box.2. What is the Purpose of the Product Key?It is mainly used for device binding and factory reset operations. After a factory reset, all data will be completely erased, so please operate with caution!3. What to Do If the Product Key Is Lost?The product key is unique and cannot be recovered once lost. Please keep it properly.4. Notes on Product Key The product key is the unique credential for managing the product; please do not disclose it. After using the key reset function, a new product key will be generated, and the product key on the card inside the packaging box will become permanently invalid. Please operate with caution!5. How to Connect PlugOS to a Host Device? What Ports or Cables Are Needed?The PlugOS device features a Type-C port, which is the same as the port of Android phones. No additional ports or cables are required, and it can be directly plugged into a phone for use. (Some phones require manual activation of the OTG switch to recognize the PlugOS device.)6. When the Device Is Plugged into the Phone, the Device Light Doesn't Turn On and There's No Response When Adding the Device1、 The PlugOS device needs to draw power from a host device such as a phone. After the PlugOS device is powered on, it requires approximately 15 seconds to start up, and the indicator light will turn on once it is started.2、 If the indicator light still doesn't turn on after waiting for more than 30 seconds, please check the OTG settings of your phone.Methods to enable OTG on phones: Huawei phones: The OTG function is enabled by default. If it fails to work, you may need to check \"Use USB Drive\" in Settings > Storage and USB > USB Drive Mode. Xiaomi phones: Most models have OTG enabled by default. Vivo phones: OTG is supported by default. If it doesn't work, you need to enable it in Settings > More Settings > OTG and USB Drive Functions. OPPO phones: The OTG function needs to be turned on manually. Go to Settings > More Settings > OTG Switch to enable it. Honor phones: OTG is supported by default. If it doesn't work, you may need to turn it on in Settings > Smart Assistance > USB Drive Manager. Apple phones: Only support phone models with a Type-C port.3、 After enabling the OTG function, re-plug the PlugOS device (wait for 15 seconds after unplugging the device before plugging it in again). If the indicator light still doesn't turn on after waiting for more than 30 seconds, please contact customer service.7. What to Do If the Unlock Password Is Forgotten?Locate the device in the PlugOS APP, select \"Factory Reset\" in the settings, enter the recovery key to reset the device to factory mode, then re-bind the device.Note: Factory reset will erase all user data, so please operate with caution!8. How to Retrieve Data If the Device Is Lost?The PlugOS hardware device is a personal item, and users are responsible for keeping it properly. Once the device is lost, its internal data cannot be retrieved through other means. Please keep the device securely. If you are concerned about data loss, you can regularly back up the data in the device via PlugOS Settings → Backup and Restore.9. Is the PlugOS device hot and broken?The PlugOS device integrates a processor, running memory, storage space, and Android system (which can be understood as a mini phone) internally. Similar to mobile phones, when running large games or multitasking, the device runs at high speed, causing the device temperature to rise. Please ensure that the equipment has a good ventilation environment during use and do not cover the equipment (such as adding protective covers).Do PlugOS devices require additional power supply?No need. When Plugos is connected to a computer, it obtains power from the computer device without the need for an additional power source.", "path": "docs/qa/2-smart-devices.md", "language": "en" }, { "title": "Security and Privacy", "url": "/docs/manual/base-use/20-security-privacy.html", "content": "Check Device SecurityHow to use: Go to \"Settings\" → \"Security & privacy\" Click the \"Scan device\" button to scan for device risks.Privacy Security Settings:How to use: Go to \"Settings\" → \"Security & privacy\" Click \"Privacy\" → \"Permission manager\" to view device-authorized apps and set app permissions.You can turn on or off settings for items under control such as \"Camera usage permission\", \"Microphone usage permission\", \"Show clipboard access notifications\", \"Show passwords\".This area centrally manages system security and other security-related function settings. It aggregates security settings functions related to device management, device privacy, credential storage, etc. You can go to \"Settings → Security & privacy → More security & privacy\" for detailed configuration according to personal needs.", "path": "docs/manual/base-use/20-security-privacy.md", "language": "en" }, { "title": "Add Device", "url": "/docs/started-quickly/3-addDevice.html", "content": "Function IntroductionThe PlugOS device needs to be authenticated and bound to the host (i.e., your phone or tablet). You will need to enter the device recovery key to complete the authentication and binding process.Operation Steps Connect the PlugOS device to the host (make sure the OTG function on your phone is enabled), and wait for the device indicator light to turn on. Open PlugOS APP, as shown in the image below: The app will automatically show a popup saying \"New device detected\", tap \"Add now\" to start the binding process. Alternatively, you can also select \"Add new device\" to proceed. Manually enter the product key, or tap the \"Camera\" icon to scan the product key QR code. After completion, click \"Confirm\" to proceed to the next step, as shown below: After the product key is successfully verified, enter the desired product name and click \"OK\" to complete the addition process. See the images below:", "path": "docs/started-quickly/3-addDevice.md", "language": "en" }, { "title": "Android-FAQ", "url": "/docs/qa/3-android.html", "content": "1. Is There a Limit on the Number of Wrong Attempts When Entering the Product Key?There is no limit on the number of wrong attempts when entering the product key.2. How to Perform Initial Setup and Startup for PlugOS?Device Binding1、 Install the PlugOS APP2、 Open the PlugOS APP → Navigate to the homepage3、 Click the \"+\" icon in the top-right corner or the \"Add New Device\" button to bind the device4、 Scan the QR code of the product key to complete binding5、 Set a device name, click the \"Confirm\" button. If \"Connected\" is displayed on the homepage, it indicates successful bindingAccess the System1、 Click \"Access System\"2、 Set the system language3、 Set the date and time4、 Set an unlock password; you can choose to set a pattern password, PIN code, or alphanumeric password5、 Click the \"Start\" button to access the system3. After Uninstalling and Reinstalling the PlugOS APP, the Previously Added Device Disappears?For security and privacy protection purposes, the PlugOS APP does not permanently store or collect users' device binding information. When the APP is uninstalled, the device binding relationship is also deleted simultaneously. After reinstalling the PlugOS APP, you need to perform the \"Add New Device\" operation to re-establish the binding relationship.4. How Many Wrong Attempts Are Allowed for the Unlock Password?There is no limit on the number of wrong attempts for the unlock password. However, after 5 consecutive wrong attempts to enter the unlock password, you will need to wait for one minute before entering it again for each subsequent wrong attempt.5. If the Phone or Tablet Bound to the Device Is Lost, How to Bind a New Phone or Tablet?PlugOS supports simultaneous binding to multiple host devices. Install the PlugOS APP on the new phone or tablet, and establish a binding relationship through the \"Add New Device\" operation. After accessing the device via the new phone or tablet, go to PlugOS Settings -> Device Authentication -> Manage Hosts, find the name of the lost device, and click the delete button to unbind it.6. How to Transfer Files Between a Mobile Phone and a PlugOS Device?Two-way file transfer between the host device and the PlugOS device can be achieved through the \"Shared Folder\" function provided by the PlugOS APP.Method for Transferring Files from Host Device to PlugOS:1、 Go to the \"Homepage\" and turn on the \"Shared Folder\" toggle.2、 Select the folder on the host device that you want to share; you can also create a new folder.3、 Click the \"Use this Folder\" button → Click \"Allow\".4、 Click \"Access System\" → Go to \"Files\".5、 Click the menu bar in the upper-left corner → Click \"Share Folder\" to view the shared files.6、 Long-press to select the file(s) you want to operate on → Click the upper-right corner to start file transfer.7、 You can check the transfer progress by pulling down the menu bar.Method for Transferring Files from PlugOS to Host Device:1、 Access the system → Go to \"Files\".2、 Click the menu bar in the upper-left corner → Click \"PS01\".3、 Find the file(s) you want to transfer → Long-press to select the file(s) you want to operate on → Click the upper-right corner to start file transfer.7. How to Install Other Apps in the Android System of the PlugOS Device?There are 4 methods to install Android apps on the PlugOS device.1、 Install basic apps via the official app library that comes with the PlugOS device.2、 Install by copying the APK file of the app to be installed from the host device to the PlugOS device through a shared folder. This method is suitable for APKs not released online, such as internal dedicated apps for companies or organizations.3、 On the PlugOS device, use a browser to access the website where the Android app is released, download the APK, and then install it.4、 On the PlugOS device, use a browser to search for and download a third-party app store, then install it.8. What to Do If the Device Network Is Disconnected When the APP Is in the Background?PlugOS can still run normally when the host device is locked, but some functions may be restricted. To ensure the best user experience, it is recommended to enable background running permissions.General Settings for Android Devices1、 Allow background dataGo to Phone System Settings → Apps → App Management → PlugOS APP, select \"Data Usage\" → Background Data (enable it).2、 Disable battery optimizationGo to Settings → Battery → Power Saving Settings → App Power Consumption Management → PlugOS → Allow full background activity.3、 Grant auto-start permissionGo to Settings → Apps → Auto-Start Management → Allow PlugOS to auto-start.4、 Location permissionGo to Settings → Location Information → PlugOS → Allow all the time.9. What to Do If the Device Freezes or Becomes Unresponsive During Use?1、 Force close the client APP, then unplug the PlugOS device and reinsert it to check if it can be restored.2、 Open the client APP → Me → Suggestions & Abnormal Feedback → Submit feedback about the issue.10. No Sound When Playing Audio in the SystemThe sound switch is off by default. Click the floating ball to check if the sound is in mute mode. If it is in mute mode, click the \"Unmute\" button, and the sound will be restored after unmuting.11. No Sound When Sending Voice Messages via Messaging Apps in the System1、 Click the floating ball to check if it is in mute mode. If it is, click \"Unmute\".2、 Long-press the app → App Info → Permissions → Microphone → Select \"Allow only while using the app\".3、 Click \"Return to Host\" in the floating ball → Me → Permission Settings → Check if the microphone permission is enabled. If not, enable it and try again.12. The Built-in Camera in the System Cannot Be OpenedClick \"Return to Host\" in the floating ball → Me → Permission Settings → Check if the camera permission is enabled. If it is not enabled, please enable it and try again.13. Unable to Take Photos or Scan Codes with WeChat or Other Third-Party Apps Long-press the app → App Info → Permissions → Camera → Select \"Allow only while using the app\". Click \"Return to Host\" in the floating ball → Me → Permission Settings → Check if the camera permission is enabled. If it is not enabled, please enable it and try again.14. The USB Access Permission Pops Up Multiple Times Every Time I Enter the System. Can I Turn It Off?Yes, you can turn it off. The content of the pop-up varies by mobile phone brand. When the USB access permission pop-up appears, check the box labeled \"Don't ask again\" (or similar wording like \"Never ask again\") and then click \"OK\". After that, the pop-up will no longer appear.", "path": "docs/qa/3-android.md", "language": "en" }, { "title": "App Installation", "url": "/docs/manual/base-use/3-app-installation.html", "content": "You can use the App Store to download the applications you need, and you can also replace some default system applications according to personal needs.How to use: Enter the device desktop via the PlugOS APP home page, find the \"App Store\" In the \"App Store\", select the app you want to download and install it. For example: Click \"X\" → Tap the \"Install\" button, wait for the download Click \"Install\" to complete To download other applications, you can also download other app stores first, then download and install from there", "path": "docs/manual/base-use/3-app-installation.md", "language": "en" }, { "title": "Gallery", "url": "/docs/manual/applications/3-image-library.html", "content": "Gallery allows you to view photos you've taken, videos you've recorded, and various images stored on your device.Usage Guide: Navigate to \"Gallery\" → Configure permissions (you may select specific photos/videos or \"Allow all\"). Tap the menu icon (⋮) to access additional features: Sort by Filter media Change view type ", "path": "docs/manual/applications/3-image-library.md", "language": "en" }, { "title": "Device System Initialization", "url": "/docs/started-quickly/3-plugOsInit.html", "content": "Function IntroductionSimilar to an Android smartphone, a PlugOS device in factory mode requires system initialization the first time it boots up. This includes selecting the display language, setting a system password, and other basic configurations.Operation Steps Tap the \"Enter System\" button on the home screen. After entering the PlugOS system initialization interface, \"swipe\" on the language screen to switch languages. The selected language will be highlighted. Click \"Next\" to continue, as shown in the image below: Set the system unlock method. PlugOS supports three unlock methods: pattern, PIN code, and password. Select one of the options; after verification is completed, click \"Start\" to enter the system. You can now begin using the PlugOS system.", "path": "docs/started-quickly/3-plugOsInit.md", "language": "en" }, { "title": "Set Setup-code", "url": "/docs/privacy-and-security/3-set-up-add-password.html", "content": "PlugOS provides a one-time add password function for sharing the device with other host machines. The password becomes invalid after use or after 24 hours. This password is only used as a substitute for the product key for binding. If you need to remove the binding relationship of a shared host machine, please refer to \"Manage Host Machine\".How to use: Go to \"PlugOS Settings\" → \"Device Authentication\" → \"Set Setup-code\" Set Setup-code page → Click the \"OK\" button → Confirm your pattern → Save and remember the password (This password will become invalid after use or 24 hours after creation. Password expiration will not delete the binding relationship; the binding relationship needs to be manually deleted.)", "path": "docs/privacy-and-security/3-set-up-add-password.md", "language": "en" }, { "title": "App Uninstallation", "url": "/docs/manual/base-use/4-app-uninstall.html", "content": "You can uninstall applications you don't need.How to use: Enter the device desktop via the PlugOS APP home page, find the app you want to uninstall Long-press the app, tap the \"App info\" button On the App info page, tap the \"Uninstall\" button A prompt \"Do you want to uninstall this app?\" will appear, click \"OK\" The app is successfully uninstalled", "path": "docs/manual/base-use/4-app-uninstall.md", "language": "en" }, { "title": "Desktop Display and Interaction", "url": "/docs/started-quickly/4-display-and-interaction.html", "content": "Function IntroductionWhen the device is connected to an authorized host and successfully linked with the PlugOS app after user authentication, the device's interface will be displayed in real time through the PlugOS app. Users can interact with it just like operating a smartphone or tablet via the host's touchscreen. PlugOS is a deeply customized system based on the Android kernel, designed for high security, privacy, and smooth performance.After entering the device system through the PlugOS app, the desktop interface will be presented on the host device's screen via the app.", "path": "docs/started-quickly/4-display-and-interaction.md", "language": "en" }, { "title": "Factory Reset", "url": "/docs/privacy-and-security/4-factory-reset.html", "content": "If you have forgotten the system unlock password, need to return the device to the factory, or are transferring the device to someone else, and need to restore the device to its factory settings, please follow these steps:Note: After the device is restored to its factory state, all previous data will be erased and cannot be recovered. Please proceed with caution.Instructions: Open the PlugOS APP → Go to the home page (with the device connected). Tap the \"Settings\" icon → Enter the settings page. Tap \"Factory Reset\" → Tap Continue, then scan the key or enter the product key. After successful verification, the device will be successfully restored to its factory settings.", "path": "docs/privacy-and-security/4-factory-reset.md", "language": "en" }, { "title": "Windows-FAQ", "url": "/docs/qa/4-windows.html", "content": "1.Do I need to install drivers or special software on my computer to connect to PlugOS?Windows computers do not require additional PlugOS drivers or special software. Simply download the PlugOS Windowsclient from download and follow the installation wizard.2.Can I bind and use PlugOS on a Windows computer after binding it to a phone?Yes. A single PlugOS device can be bound to multiple host devices, including Android/iOS phones, Windows computers,and more.3.Can I use PlugOS if my Windows computer does not have a USB-C port?Yes, PlugOS supports connection via a standard USB-A port using a USB-C to USB-A adapter. For optimal performance,it is recommended to use a high-quality adapter to ensure stable connectivity and efficient data transfer.4.Does PlugOS use the computer's internet connection?PlugOS only utilizes the computer's network resources when internet connectivity is required for its operations.5.Will using PlugOS affect the normal operation of my Windows system?No. PlugOS runs an independent Android system as an external device. It operates in logical isolation from the Windowssystem and will not interfere with or damage Windows operations.6.What should I do if I forget my PlugOS password?On the PlugOS client homepage, click the \"⋮\" menu, navigate to Configuration Settings, and select \"Reset Settings.\" Then scan the QR code key included in the device packaging to clear all data and regain access without needing the password.Please store the QR code key from the device packaging securely to prevent loss or leakage!7.Can PlugOS disable internet connectivity?Yes. In the Firewall app within PlugOS, select the \"Block All\" mode in the firewall operation settings to completely disable PlugOS's network connectivity.8.What to do if PlugOS runs slowly? First, check the network status of the host computer. Apps often require an internet connection, and performance can degrade during network congestion. Close unnecessary background applications on the PlugOS device to reduce system load. Check the available storage space on the PlugOS device. If it's almost full, it is recommended to free up space. Avoid letting the device get too hot or too cold. Performance may slow down if the device temperature is outside its optimal range.9.Can PlugOS be used in full-screen mode on a computer? Can I switch between landscape and portrait orientations?Currently, PlugOS only supports portrait orientation and cannot be used in full-screen mode on the host computer. Please stay tuned for updates in future versions.10.After uninstalling and reinstalling the PlugOS client, will the previously added device information remain?For security and privacy purposes, the PlugOS client does not permanently save or collect user device binding information. Uninstalling the client will delete all device binding relationships. After reinstalling, you will need to use the \"Add Device\" function to re-establish the binding.11.Can I delete the binding for a lost host device?Yes. After accessing the system through a newly bound host device, navigate to:PlugOS Settings -> Device Authentication -> Manage Host DevicesFind the name of the lost device and click the \"Delete\" button to remove the binding relationship.", "path": "docs/qa/4-windows.md", "language": "en" }, { "title": "PlugOS Background Activity Settings Guide", "url": "/docs/qa/5-backend-guide.html", "content": " To ensure your PlugOS application works continuously and stably, please follow these settings according to your phone brand. The names of settings may vary slightly between different models. If you cannot find the exact same option, please select a similar function.1. Huawei/Honor Phones Enable app auto-launchOpen 【Settings】→ Search for \"Launch manager\" at the top → Find \"PlugOS\" and tap to enter → Disable automatic management → Tap to enable 【Auto-launch】【Secondary launch】【Run in background】→ Tap \"OK\" Disable battery optimizationOpen 【Settings】→ Search for \"More battery settings\" → Tap \"Top filter button\" and select \"All apps\" → Find \"PlugOS\" and tap to enter → Select \"Don't allow\" → Tap \"OK\" Maintain network connection during sleepOpen 【Settings】→ Search for \"More battery settings\" → Tap to enable \"Stay connected when screen is off\"2. OPPO/OnePlus Phones Enable auto-launch permissionOpen 【Settings】→ Search for \"App management\" → Tap to enter \"Auto launch\" → Find \"PlugOS\" and tap to enter → Tap to enable \"Auto launch in background allowed\" Allow background high power consumptionOpen 【Settings】→ Search for \"APP battery management\" → Find \"PlugOS\" and tap to enter → Select \"Allow background activity\" → Tap \"Allow\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the icon above \"PlugOS\" → Tap \"Lock\"3. Xiaomi/Redmi Phones Enable auto-start permissionOpen 【Settings】→ Search for \"Autostart\" → Tap to enter \"Autostart\" → Find \"PlugOS\" and toggle the switch to enable Set unlimited battery usageOpen 【Settings】→ Search for \"Battery\" → Tap the settings icon in the top right corner → Enter 【APP battery saver】→ Search for \"PlugOS\" → Select \"No restrictions\" Set never disconnect data and never clear memory when lockedOpen 【Settings】→ Search for \"Battery\" → Tap the settings icon in the top right corner → Find 【Turn off mobile data when device is locked】【Clear cache when device is locked】→ Set to \"Never\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Long press \"PlugOS\" → Tap \"Lock\"4. vivo/iQOO Phones Enable auto-start permissionOpen 【Settings】→ Search for \"Autostart\" → Tap to enter \"Autostart\" → Find \"PlugOS\" and tap to enter → Toggle the switch to enable Allow high background power consumptionOpen 【Settings】→ Search for \"Background power consumption management\" → Find \"PlugOS\" and tap to enter → Select \"High background power usage\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the \"▲\" icon in the top right corner of \"PlugOS\" → Tap \"Lockdown\"5. Samsung Phones Enable auto-launch permissionOpen the \"Smart Manager\" app → Tap to enter 【Utilities】→ Tap to enter \"APP management\" → Search and find \"PlugOS\" and tap to enter → Tap to enable \"Allow to auto run\" Disable battery optimizationOpen 【Settings】→ Search for \"Samsung app settings\" → Find \"PlugOS\" and tap to enter → Tap \"Battery\" → Select \"Unrestricted\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the icon above \"PlugOS\" → Tap \"Lock this app\"", "path": "docs/qa/5-backend-guide.md", "language": "en" }, { "title": "Veil", "url": "/docs/manual/applications/5-browser.html", "content": "\"Veil\" is a high-privacy browser designed to provide users with secure web exploration capabilities.Usage Guide: Click \"Veil\" on the desktop to launch the browser and begin searching or browsing information. In the browser's main interface, tap the menu button (☰) to: Open a new tab or incognito tab. View browsing history, downloads, or bookmarks. Clear browsing data. Access Settings for detailed browser configuration. ", "path": "docs/manual/applications/5-browser.md", "language": "en" }, { "title": "Using the Floating Ball", "url": "/docs/started-quickly/5-hoverball.html", "content": "Function IntroductionThe PlugOS APP supports the floating display of shortcut keys and is only commonly set by the floating Kits menu. You can quickly achieve functions such as returning to the host machine, turning off the device system, and turning sound on and off through the floating Kits shortcut keys.Operation stepsOn the device's home page, enable \"Floating Kits\". You can customize the functions in the floating Kits by clicking the icon above the text \"Floating Kits\".", "path": "docs/started-quickly/5-hoverball.md", "language": "en" }, { "title": "Changing Authentication Method", "url": "/docs/privacy-and-security/5-modify-unlocking-method.html", "content": "The UOS system on the device supports different screen lock methods, including Password, Pattern, and PIN. You can set it according to your usage habits.How to use: Enter the device desktop via the PlugOS APP home page, find \"Settings\" → \"Security & privacy\" Click \"Device unlock\" to set the screen unlock On the Device unlock page, click \"Screen lock\" Verify the current password or pattern Select a new screen lock method, which can be set to Pattern, PIN, or Password (follow the prompts to set up)", "path": "docs/privacy-and-security/5-modify-unlocking-method.md", "language": "en" }, { "title": "Network Switch", "url": "/docs/manual/base-use/5-network-switch.html", "content": "You can turn the network on or off through the Network switch in PlugOS Settings.How to use: Enter the device desktop via the PlugOS APP home page, find \"PlugOS Settings\" → \"Advanced assistance\" → \"Network\" Click the \"Network\" switch to turn the network off or on After the network is turned off, all applications cannot access the network Click \"DNS\" to configure DNS settings. (Default is \"System Default\") Click \"Proxy\" to configure proxy settings. (Default is \"None\")", "path": "docs/manual/base-use/5-network-switch.md", "language": "en" }, { "title": "File Transfer", "url": "/docs/started-quickly/6-fileTransfers.html", "content": "Function IntroductionThe host and the PlugOS device can transfer files using the \"Shared Folder\" feature provided by the PlugOS app.Operation Steps1、Enable and select the folders you want to share within the PlugOS app on the host.2、 Using the \"File Manager\" on the device to view and access the shared files.", "path": "docs/started-quickly/6-fileTransfers.md", "language": "en" }, { "title": "Siyu Keyboard", "url": "/docs/manual/applications/6-input-method.html", "content": "\"Siyu Keyboard\" is an offline input method provided by PlugOS, designed to meet general typing needs.Usage Guide: Navigate to \"Siyu Keyboard\" → Tap the \"Enable Input Method\" button. Grant permissions to Siyu Keyboard → Tap \"Next\". Tap the \"Select Input Method\" button → Choose \"Siyu Keyboard\" to complete activation. You may proceed to configure \"Siyu Keyboard\" settings.", "path": "docs/manual/applications/6-input-method.md", "language": "en" }, { "title": "Manage Host Lists", "url": "/docs/manual/base-use/6-manage-hosts.html", "content": "For security reasons, PlugOS Settings supports managing bound host machines, allowing for deletion and renaming of host machines.How to use: Go to \"PlugOS Settings\" → \"Device Authentication\" → \"Manage Host Lists\" In the Manage Host Lists page, you can \"Rename\" and \"Delete\" existing host. Rename: Click \"Rename\" → Tap \"Please enter a new name\" and input → Click \"Confirm\" after entering Delete: Click \"Delete\" → A \"Delete Host Machine\" prompt box appears, click \"Confirm\" → Enter the device unlock password to complete unbinding the host. (After unbinding, you need to bind again to use) ", "path": "docs/manual/base-use/6-manage-hosts.md", "language": "en" }, { "title": "Times self-destruct", "url": "/docs/privacy-and-security/6-self-destruct-mode-setting.html", "content": "For security protection purposes, the PlugOS device provides a self-destruct function triggered upon exceeding the maximum number of incorrect password attempts.Note: After the device self-destructs, it cannot be used again. Please operate with caution.How to use: Enter the PlugOS desktop, find \"PlugOS Settings\" → \"Security Policy\" On the Security Policy page, click the \"Wrong password self-destruct\" card → Select the number of incorrect password attempts that will trigger self-destruct → Click the \"Confirm\" button → Enter the device unlock password to complete the setup. When entering the system again, enter the password as prompted After 5 incorrect entries, the system directly jumps to the \"Add New Device page\"Note: When the number of errors reaches the self-destruct count, all data in the system will be wiped, and the device will be restored to factory settings. Please operate carefully.", "path": "docs/privacy-and-security/6-self-destruct-mode-setting.md", "language": "en" }, { "title": "GPS", "url": "/docs/manual/base-use/7-GPS-simulation.html", "content": "PlugOS provides 2 GPS positioning methods: Use the host device's location; User customizes the current location by entering latitude/longitude or selecting a point on the map.How to use: Go to \"PlugOS Settings\" → \"Virtual Peripherals\" → \"GPS Location\" Use the host device's location information: Click \"Host GPS Mode\" → \"Apply\" Use user-defined location information: Enter latitude and longitude to customize the current location: Click \"User-defined Location Mode\" → Enter Latitude and Longitude (note: must enter WGS84 coordinate system coordinates) → Click \"Apply\" Select from map to customize the current location: Click \"User-defined Location Mode\" → Click \"Map selection\" → The map opens, select and click the position you want to set, click \"Confirm selection\" → Click \"Apply\" The user can open a third-party map APP, click \"My Location\", and the corresponding location will be displayed", "path": "docs/manual/base-use/7-GPS-simulation.md", "language": "en" }, { "title": "FireWall", "url": "/docs/manual/applications/7-firewall.html", "content": "PlugOS allows users to set custom blacklists/whitelists to control network access for apps and websites.Usage Guide: Open the \"FireWall\" app. On the \"Settings\" page, select from the following modes: Block All: Disables all network connections. Blacklist Mode: Allows all apps to access the network except those explicitly blocked. Whitelist Mode: Blocks all apps from accessing the network except those explicitly allowed.Additionally, users can toggle \"Enable Logging\" or \"Disable Logging\" as needed. On the \"App List\" page: Select an app and tap \"Allow Network Access\" or \"Block Network Access\". Tap the \"Global Rules\" button (top-right), then tap \"+\" to create rules allowing or blocking access to specific IPs/domains. On the \"Logs\" page, view detailed network access records filtered by time or app.", "path": "docs/manual/applications/7-firewall.md", "language": "en" }, { "title": "Sound Output", "url": "/docs/started-quickly/7-soundOutput.html", "content": "Function IntroductionBy default, the PlugOS app on the host device is set to mute. You can select either the earpiece or external speaker as the audio output source.Operation Steps1、 Go to the \"Play Sound\" settings card on the home screen to select the output source and toggle sound on/off.1、 Use the floating ball shortcut to turn sound playback on or off.", "path": "docs/started-quickly/7-soundOutput.md", "language": "en" }, { "title": "Automatically enter the device system after being turned on", "url": "/docs/started-quickly/8-enableAutomaticSystemEntry.html", "content": "PlugOS APP provides a quick option to directly enter the device system: My -> Directly Enter System. Once enabled, every time you open the PlugOS APP, it will automatically enter the connected device system and display the device's operation desktop, without needing to click the \"Enter System\" button. You can use the \"Back\" quick button on the floating ball to return to Home -> My -> Directly Enter System to disable the automatic entry feature.", "path": "docs/started-quickly/8-enableAutomaticSystemEntry.md", "language": "en" }, { "title": "PlugOS Background Activity Settings Guide", "url": "/docs/started-quickly/9-background-run.html", "content": " To ensure your PlugOS application works continuously and stably, please follow these settings according to your phone brand. The names of settings may vary slightly between different models. If you cannot find the exact same option, please select a similar function.1. Huawei/Honor Phones Enable app auto-launchOpen 【Settings】→ Search for \"Launch manager\" at the top → Find \"PlugOS\" and tap to enter → Disable automatic management → Tap to enable 【Auto-launch】【Secondary launch】【Run in background】→ Tap \"OK\" Disable battery optimizationOpen 【Settings】→ Search for \"More battery settings\" → Tap \"Top filter button\" and select \"All apps\" → Find \"PlugOS\" and tap to enter → Select \"Don't allow\" → Tap \"OK\" Maintain network connection during sleepOpen 【Settings】→ Search for \"More battery settings\" → Tap to enable \"Stay connected when screen is off\"2. OPPO/OnePlus Phones Enable auto-launch permissionOpen 【Settings】→ Search for \"App management\" → Tap to enter \"Auto launch\" → Find \"PlugOS\" and tap to enter → Tap to enable \"Auto launch in background allowed\" Allow background high power consumptionOpen 【Settings】→ Search for \"APP battery management\" → Find \"PlugOS\" and tap to enter → Select \"Allow background activity\" → Tap \"Allow\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the icon above \"PlugOS\" → Tap \"Lock\"3. Xiaomi/Redmi Phones Enable auto-start permissionOpen 【Settings】→ Search for \"Autostart\" → Tap to enter \"Autostart\" → Find \"PlugOS\" and toggle the switch to enable Set unlimited battery usageOpen 【Settings】→ Search for \"Battery\" → Tap the settings icon in the top right corner → Enter 【APP battery saver】→ Search for \"PlugOS\" → Select \"No restrictions\" Set never disconnect data and never clear memory when lockedOpen 【Settings】→ Search for \"Battery\" → Tap the settings icon in the top right corner → Find 【Turn off mobile data when device is locked】【Clear cache when device is locked】→ Set to \"Never\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Long press \"PlugOS\" → Tap \"Lock\"4. vivo/iQOO Phones Enable auto-start permissionOpen 【Settings】→ Search for \"Autostart\" → Tap to enter \"Autostart\" → Find \"PlugOS\" and tap to enter → Toggle the switch to enable Allow high background power consumptionOpen 【Settings】→ Search for \"Background power consumption management\" → Find \"PlugOS\" and tap to enter → Select \"High background power usage\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the \"▲\" icon in the top right corner of \"PlugOS\" → Tap \"Lockdown\"5. Samsung Phones Enable auto-launch permissionOpen the \"Smart Manager\" app → Tap to enter 【Utilities】→ Tap to enter \"APP management\" → Search and find \"PlugOS\" and tap to enter → Tap to enable \"Allow to auto run\" Disable battery optimizationOpen 【Settings】→ Search for \"Samsung app settings\" → Find \"PlugOS\" and tap to enter → Tap \"Battery\" → Select \"Unrestricted\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the icon above \"PlugOS\" → Tap \"Lock this app\"", "path": "docs/started-quickly/9-background-run.md", "language": "en" }, { "title": "Camera", "url": "/docs/manual/base-use/9-camera-simulation.html", "content": "PlugOS supports users using the camera to complete related operations.How to use: Enter the device desktop via the PlugOS APP home page. Users can open the system's camera app to take photos, record videos, etc. Users can also use functions like Scan, Photo, and Video Call in the WeChat APP.", "path": "docs/manual/base-use/9-camera-simulation.md", "language": "en" }, { "title": "Overview", "url": "/docs/plugos/PS01-introduce.html", "content": "Product InformationModel: PS01Material: Aluminum Alloy + PCInterface: Type-C (USB 2.0 support)Product Dimensions: 50mm x 19mm x 8mmWeight: 15gPower: USB DC5V 1A (Max)Packing listPlugOS Smart Terminal * 1U-Type Type-C Data Cable * 1User Manual * 1Protective Case * 1Product Key Card * 1Warranty Card * 1Indicator statusIndicator lightType-C interfaceLamp status comparison table Status Meaning Description Off Device is powered off; no connection to host device. Red Light (Solid) System is booting; will switch to blue when successful. If the red light stays on for over 180 seconds, the boot is abnormal. Blue Light (Solid) System running normally. Blue Light (Blinking) System booted, awaiting password or device input. Purple Light (Solid) Device is in factory reset mode. Red Light (Blinking) Device is in self-destruct mode and no longer functional. Device connection mode Plug-and-play, powered via OTG from the host device (5V/1.0A), supports USB 2.0 at 480Mbps. Compatible with iPhone 15 and other standard Type-C protocol devices. (Connection mode between device and host)", "path": "docs/plugos/PS01-introduce.md", "language": "en" }, { "title": "Add Widget", "url": "/docs/personality-setting/addWidgets.html", "content": "Widget Usage Guide: Long-press on the Home screen until a settings menu appears. Tap \"Widgets\" to enter the configuration interface and access the list of available apps. Select the app whose widget you wish to add, then swipe left or right to browse through available widget styles. Drag the desired widget to your Home screen, customize its appearance (if applicable), and tap \"Confirm\" to complete the setup. You can also adjust the widget size during this process. To remove a widget, long-press it and drag it to the Remove area (typically marked with a trash bin or \"Remove\" label).", "path": "docs/personality-setting/addWidgets.md", "language": "en" }, { "title": "Android", "url": "/docs/manual/client/android.html", "content": "Add DeviceEstablish a binding relationship between the host device and the PlugOS hardware device through the \"Add New Device\" function.Usage Method:Automatic Discovery and Addition Open the PlugOS APP → Navigate to the homepage. Enable the OTG function on your mobile phone. Insert the PlugOS hardware device into the USB port of the host device; check the box in the system pop-up window and click \"OK\". In the pop-up \"Add New Device\" window, click \"Add Now\" and follow the guide to complete the addition.Manual Addition Open the PlugOS APP → Navigate to the homepage. Enable the OTG function on your mobile phone. Insert the PlugOS hardware device into the USB port of the host device. Click the \"+\" or \"Add New Device\" button and follow the guide prompts to complete the addition.Access the DeviceFor added devices, you can access the device desktop through the homepage of the PlugOS APP.Usage Method:Open the PlugOS APP → Navigate to the homepage → Connect the device → Click to access the system.For the first access, you need to perform system initialization settings: Set the language, select your preferred language, then click \"Next\". Set the region, date and time, complete the settings and click \"Next\". Set the system unlock method. The PlugOS system supports three unlock methods: pattern, PIN code, and password. Select one unlock method; after verification, click \"Start\" to access the system.Now you can start using the PlugOS system officially.Configure Shared FolderWith the \"Shared Folder\" function provided by the PlugOS APP, you can realize data transfer between the host device and the PlugOS device.Usage Method: Open the PlugOS APP → Navigate to the homepage (ensure the device is connected) → Click the \"Shared Folder\" button (either the icon or the text) → Select the folder you want to share, then click \"Use This Folder\" → Allow the device to access this folder. Access the PlugOS device system, click the \"Files\" icon on the desktop of the device system → Enter File Management and click the menu bar in the upper left corner → Click \"Share Folder\" to view the contents in the shared folder of the host device. Customize Floating KitPlugOS provides quick operations via a floating Kit. After enabling the \"Floating Kit\", you can use common tools on the device desktop and customize it according to your personal usage habits.Usage Method: Open the PlugOS APP → Navigate to the homepage (ensure the device is connected). Turn on the \"Floating Kit\" switch to enable the setting. Click the \"Floating Kit\" icon or the \"Floating Kit\" text to customize the floating Kit shortcuts for device operations, including returning to the host device, shutting down, restarting the device, turning sound on & off, and navigation bar functions (back, home, and recent tasks within the system). Access the system → On the home screen, click the \"Floating Kit\" button to select quick operations.Select Audio Output ModeThe PlugOS APP provides the function of playing device audio, and you can set the device's audio output according to your personal habits.Usage Method 1: Open the PlugOS APP → Navigate to the homepage (ensure the device is connected). The PlugOS APP on the host device is muted by default. On the homepage → Select the output source and toggle the switch in the \"Play Sound\" settings card. You can choose either the earpiece or the external speaker as the audio output source.Usage Method 2:Select the \"Toggle Sound Playback\" option from the floating Kit shortcuts.Clipboard SettingsSync the clipboard content from the host device to the PlugOS system, with the option to enable or disable this function.Usage Method: Open the PlugOS APP → Navigate to the homepage (ensure the device is connected). Turn on the \"Clipboard\" switch to enable the setting. Copy text content on the host device → Access the PlugOS system → Paste the content.Disable ScreenshotThe function to enable/disable screenshot blocking is supported: When the host device is connected to PlugOS, enabling this function can block the screenshot and screen recording operations of the mobile phone system, preventing the device desktop or data interface from being saved privately and leaked; disabling it adapts to daily use, flexibly balancing security and convenience.Usage Method: Open the PlugOS APP → Navigate to the homepage. Click the settings button in the figure below → Enter the settings page. Enable/disable the screenshot blocking function.Delete DeviceFor devices that have already been added, the PlugOS APP provides a delete function when you need to replace the host device or deactivate the PlugOS device.Usage Method: Open the PlugOS APP → Navigate to the homepage. Click the settings button in the figure below → Enter the settings page. Click \"Delete Device\" → Confirm the deletion.Note: After the device is deleted, if you need to use the device again on this host, you will need to re-bind it.Restore Device to Factory SettingsIf you encounter situations such as forgetting the system unlock password, needing to return the device to the factory, or transferring the device, and you need to restore the device to its factory settings, please follow the steps below:Note: After the device is restored to factory settings, all previous data will be erased and cannot be recovered. Please operate with caution.Usage Method: Open the PlugOS APP → Navigate to the homepage (ensure the device is connected). Click the settings button in the figure below → Enter the settings page. Click \"Factory Reset \" → Click \"Continue\". Enter the product key for verification; after successful verification, the device will be restored to factory settings successfully.Enable Auto-Access FunctionThe PlugOS APP provides a function for quick access to the device system. After enabling this function, inserting an already added device will automatically take you to the device desktop.Usage Method:Go to \"Me\" → Click the toggle switch next to \"Enter Device Directly\" to turn it on.After enabling, every time you open the PlugOS APP, it will automatically access the system of the connected device and display the device's operation desktop, without the need to click the \"ENTER\" button.Set APP LanguageThe PlugOS APP supports multiple languages, and you can select a language according to your preference.Usage Method: Open the PlugOS APP → Navigate to \"Me\". Click \"APP Language\", where you can select \"System Default\", \"Simplified Chinese\", or \"English\".Submit Suggestions or FeedbackDuring use, if you encounter usage issues or have improvement suggestions, you can provide feedback in a timely manner.Usage Method: Open the PlugOS APP → Navigate to \"Me\". Click \"Suggestions and lssues\" → Fill in the feedback content, describe the encountered issues and suggestions, provide contact information, and optionally upload the client (APP) log, upload the device (system) log, and upload problem-related images.Note: The option to upload the PlugOS device log will only be displayed if you have accessed the system before.APP UpdateTo ensure a better user experience and security, the PlugOS APP provides an online update function.Usage Method: Open the PlugOS APP → Navigate to \"Me\". Click \"About\" → \"Check for New Version\". A \"red dot\" indicator means a new version is available; you can click \"Check for New Version\" to view the details of the current update. Enter the \"New Version\" page, where you can view the current version information, new version information, release date, and update content. Click to start the update.Use the Exploration Feature to Discover More App TipsThe PlugOS APP provides comprehensive usage guides and solutions to common issues. It is recommended to refer to these materials first before use.Usage Method: Open the PlugOS APP → Navigate to \"Discover\". You can explore the features of the device and the PlugOS APP, including sections such as \"Quick Start\", \"User Manual\", \"New Experience\", \"Privacy & Security\", \"Personalization\", and \"Frequently Asked Questions (FAQs)\". You can also view more popular queries.APP Permission SettingsWhen using the PlugOS APP, it needs to request permissions based on the functions being used. For functions that cannot be used due to improper permission settings, you need to enable the required permissions manually.Usage Method: Open the PlugOS APP → Navigate to \"Me\". Click \"Permission\" → Enter the \"Permission Settings\" interface, where you can configure permissions for Camera, Microphone, Location, and Background Location.Background Activity Settings Guide To ensure your PlugOS application works continuously and stably, please follow these settings according to your phone brand. The names of settings may vary slightly between different models. If you cannot find the exact same option, please select a similar function.1. Huawei/Honor Phones Enable app auto-launchOpen 【Settings】→ Search for \"Launch manager\" at the top → Find \"PlugOS\" and tap to enter → Disable automatic management → Tap to enable 【Auto-launch】【Secondary launch】【Run in background】→ Tap \"OK\" Disable battery optimizationOpen 【Settings】→ Search for \"More battery settings\" → Tap \"Top filter button\" and select \"All apps\" → Find \"PlugOS\" and tap to enter → Select \"Don't allow\" → Tap \"OK\" Maintain network connection during sleepOpen 【Settings】→ Search for \"More battery settings\" → Tap to enable \"Stay connected when screen is off\"2. OPPO/OnePlus Phones Enable auto-launch permissionOpen 【Settings】→ Search for \"App management\" → Tap to enter \"Auto launch\" → Find \"PlugOS\" and tap to enter → Tap to enable \"Auto launch in background allowed\" Allow background high power consumptionOpen 【Settings】→ Search for \"APP battery management\" → Find \"PlugOS\" and tap to enter → Select \"Allow background activity\" → Tap \"Allow\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the icon above \"PlugOS\" → Tap \"Lock\"3. Xiaomi/Redmi Phones Enable auto-start permissionOpen 【Settings】→ Search for \"Autostart\" → Tap to enter \"Autostart\" → Find \"PlugOS\" and toggle the switch to enable Set unlimited battery usageOpen 【Settings】→ Search for \"Battery\" → Tap the settings icon in the top right corner → Enter 【APP battery saver】→ Search for \"PlugOS\" → Select \"No restrictions\" Set never disconnect data and never clear memory when lockedOpen 【Settings】→ Search for \"Battery\" → Tap the settings icon in the top right corner → Find 【Turn off mobile data when device is locked】【Clear cache when device is locked】→ Set to \"Never\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Long press \"PlugOS\" → Tap \"Lock\"4. vivo/iQOO Phones Enable auto-start permissionOpen 【Settings】→ Search for \"Autostart\" → Tap to enter \"Autostart\" → Find \"PlugOS\" and tap to enter → Toggle the switch to enable Allow high background power consumptionOpen 【Settings】→ Search for \"Background power consumption management\" → Find \"PlugOS\" and tap to enter → Select \"High background power usage\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the \"▲\" icon in the top right corner of \"PlugOS\" → Tap \"Lockdown\"5. Samsung Phones Enable auto-launch permissionOpen the \"Smart Manager\" app → Tap to enter 【Utilities】→ Tap to enter \"APP management\" → Search and find \"PlugOS\" and tap to enter → Tap to enable \"Allow to auto run\" Disable battery optimizationOpen 【Settings】→ Search for \"Samsung app settings\" → Find \"PlugOS\" and tap to enter → Tap \"Battery\" → Select \"Unrestricted\" Lock app in backgroundSwipe up from the bottom of the screen to open the recent apps screen → Tap the icon above \"PlugOS\" → Tap \"Lock this app\"", "path": "docs/manual/client/android.md", "language": "en" }, { "title": "Dual app usage", "url": "/docs/new-experience/apply-double-open.html", "content": "Are you troubled by how to log in to two social software accounts on your mobile phone at the same time? Are you annoyed that logging in to both your personal and work social accounts on your phone takes up too much storage space?PlugOS portable mini host offers you a perfect solution for dual-app opening and separation of personal and business use.It is as small as a USB flash drive and weighs only 14g, making it easy to carry. It is compatible with 80% of mobile phones, tablets and computers, and supports Android, iOS and Windows operating systems for continuous use. It is equipped with an independent 8-core CPU, 4GB or more of RAM and 128GB or more of storage space, ensuring high performance. The highly compatible Android operating system allows you to install common application APPs, meeting your daily life and work application needs.How to Experience: Install the PlugOS client and add the PlugOS device. Enter the PlugOS device desktop. Install your application APP and start the dual-app journey. ", "path": "docs/new-experience/apply-double-open.md", "language": "en" }, { "title": "PlugOS Applications", "url": "/docs/plugos/apps.html", "content": "We understand that a complete operating system cannot do without practical basic tools. PlugOS comes with a series of built-in applications such as browser, gallery, input method, file manager, and more. These core tools have been deeply customized and optimized to provide users with efficient, simple, and reliable daily support.Unlike conventional system apps, all PlugOS pre-installed applicaiton tools: Collect no user data Upload no behavioral information Contain no third-party advertisements Perform no background data analysisVeil Private BrowserVeil is PlugOS's built-in secure browser, designed to prevent web tracking, isolate attack paths, and enhance browsing privacy. It is based on Chromium and incorporates excellent patches from the Vanadium open-source project, further improved and hardened to meet PlugOS's requirements for data protection and isolation. By default, it disables almost all exploitable \"functional vulnerabilities,\" removes all Google service dependencies, integrates multiple security hardening technologies, and enables strong privacy protection options by default—delivering a truly no collection, no tracking, no disturbance browsing experience.Key Features Privacy-first, completely removed Google service dependencies: Removed all Google data connections: no connection to SafeBrowse, predictive services, crash reports, ads, etc., eliminating data uploads to Google servers. Localized feature replacements: e.g., native Android autofill and credential manager without Google Play dependencies. System-level security hardening: Memory safety enhancements: control-flow integrity (CFI), strong stack protector, automatic variable zero-initialization, explicit signed overflow handling, preventing memory corruption and code injection. Strict sandboxing: stronger isolation between components (renderer, plugins, etc.) to minimize the impact of vulnerabilities. Block dynamic code execution: JavaScript JIT (Just-In-Time compilation) is disabled by default to reduce attack surface. Anti-fingerprinting & privacy protection: User agent reduction: replaces device model, OS, and browser version with generic placeholders. Client hint reduction: replaces high-entropy hints with standard placeholders, preventing server-side device profiling. Default privacy settings: disables third-party cookies, payment APIs, background sync, sensor access, etc. WebRTC IP policy: configured for maximum privacy to prevent IP leaks. Veil Browser is PlugOS's customized solution for users who pursue ultimate browsing privacy and security. It operates fully locally, with no syncing, no account integration, and no external service connections—ensuring freedom and safety in the digital world.Siyu Input MethodIn today's digital world, most input methods rely on cloud services to improve accuracy and update dictionaries—usually at the cost of collecting and uploading every keystroke. PlugOS disrupts this paradigm with Siyu Input Method (Siyu Ime), a fully offline, ad-free, and tracking-free keyboard developed on the Rime engine, designed for maximum privacy.Core Functions Multiple input methods: full Pinyin, double Pinyin (Xiaohe, Natural Code, etc.), abbreviated Pinyin, handwriting, stroke input, etc. Rich text input: emoji, kaomoji, math symbols, simplified/traditional Chinese, mixed English/Chinese input. Keyboard customization: dark mode, adjustable height, left/right-hand mode, floating keyboard. Clipboard manager: supports history, deletion, clearing, and restore. English input: automatic spacing, word suggestions. Smart input: symbol matching, Pinyin correction, emoji predictions.Key Features Completely offline: no network access, no ads, no data collection. Privacy-first: minimal permissions, fully local execution, data never leaves the device. Highly customizable: users can fully tailor appearance and behavior. Efficient: optimized layout and dictionary for higher accuracy and speed.App LibraryMost app stores are plagued by intrusive ads and privacy abuse. The PlugOS App Library was built to address these issues, providing a clean, secure, and reliable application source. It follows the principle of privacy-first—no ads, no tracking, no manipulation.Categories Built-in PlugOS apps: preinstalled, deeply integrated, essential core features. Official PlugOS apps: developed or curated by PlugOS team, privacy-compliant, practical and minimal. Curated open-source apps: community-developed, free of commercial interference, privacy-respecting. GMS native apps: optional Google apps (e.g., Gmail, Drive) for users who require Google services.Key Features Simple & clean: no ads, no bloat, minimal interface. Privacy protection: no data collection, no background tracking. Safe & trusted: all apps are vetted and security-checked. Convenient management: one-click install/update, with version and changelog details.GalleryThe PlugOS Gallery is a privacy-focused media manager for photos and videos. Designed from the ground up with privacy in mind, it ensures a clean, efficient, and fully controlled experience.Features Absolute privacy: no ads, no internet, no data collection. Media stays fully local. Strong protection: pattern, PIN, fingerprint locks for the app or folders; hidden project support. Open-source transparency: developed on open-source code, auditable and trustworthy.Useful Functions GIF and video playback: smooth support for common formats with playback controls. Organized management: cropping, search, copy/move files, easy organization. Customization: rename, change app icon/color, homepage view, folder layout.PDF ReaderPlugOS's built-in PDF Reader leverages Veil's sandbox technology to ensure safe and clean PDF viewing.Highlights Sandboxed isolation: protects against PDF exploits. Privacy-first: offline, ad-free, tracking-free. Lightweight: fast, smooth, distraction-free reading.NotesA privacy-first note-taking app: offline, ad-free, no tracking. Supports notes, checklists, quick categorization, and autosave. Simple, reliable, and designed for personal data protection.RecorderA high-quality, privacy-friendly recording app. Supports multiple scenarios, real-time volume visualization, custom file names, and easy management. Includes widgets for quick recording. Runs fully offline, ad-free, with minimal permissions. Fully open source.CalendarA privacy-centered scheduling tool. Supports events, reminders, repeat rules, holiday imports, filters, and sync with Google/Outlook if needed. No ads, no tracking, minimal permissions, with customizable themes and widgets.ClockA multifunctional time manager: alarm, stopwatch, and timer—all offline and ad-free.Supports multiple alarms with vibration, labels, custom ringtones, progressive volume, snooze. Stopwatch supports lap recording; timer includes pause and vibration alerts. Clean interface with dark mode and customization options.CalculatorAn open-source calculator with basic/advanced operations, currency conversion, history, and UI customization. Offline, ad-free, no tracking. Secure and reliable for daily use.Other Integrated AppsPlugOS also includes carefully selected open-source apps for privacy and functionality: Heliboard Input Method: lightweight English IME, no internet, privacy-safe. K-9 Mail Client: open-source mail client with strong privacy, ad-free, supporting common protocols.", "path": "docs/plugos/apps.md", "language": "en" }, { "title": "Communication Error", "url": "/docs/troubleshooting/communication.html", "content": " Check whether the USB-C port of the device is damaged Test different computers/mobile phones to eliminate computer/mobile phone interface problems Avoid using USB extension cables or inferior HUBs ", "path": "docs/troubleshooting/communication.md", "language": "en" }, { "title": "Set Language", "url": "/docs/personality-setting/displayLanguage.html", "content": "Usage Guide: Open Settings → System → Language → System languages. Tap Add a language and select the desired language. Drag your preferred language to the top of the list, then tap Confirm to complete the setup.", "path": "docs/personality-setting/displayLanguage.md", "language": "en" }, { "title": "New Dual-System Experience", "url": "/docs/new-experience/dual-system.html", "content": "Have you ever imagined switching to Android in seconds on your iPhone, or having an Android assistant running on your Windows device?PlugOS devices come with a built-in MFI chip, supporting iPhones of iPhone 15 and later models;PlugOS devices feature driver-free setup, compatible with Windows 8 and later operating systems;With an exceptional balance of size, performance, and power consumption, PlugOS devices can be adapted to over 80% of mobile phones and computers.How to Experience on iPhone:1、Search for and install the PlugOS client in the Apple Store, then add your PlugOS device;2、Access the PlugOS device desktop;3、Start your dual-system journey.How to Experience on Windows：1、Download and install the PlugOS client from the official website plugos.net, then add your PlugOS device;2、Access the PlugOS device desktop;3、Start your dual-system journey.", "path": "docs/new-experience/dual-system.md", "language": "en" }, { "title": "Key Features of PlugOS", "url": "/docs/plugos/features.html", "content": "Cross-Platform Plug-and-PlayPlugOS operates independently of your current phone, tablet, or computer, meaning no need for system modifications, rooting, or jailbreaking. Simply connect via USB-C, and you can start PlugOS on iOS, Android, or Windows devices, entering a fully isolated and secure operating system environment.With PlugOS, your phone, tablet, or laptop instantly transforms into a second device—ideal for travel, work, or switching between personal and work life. For example: Phone Becomes Dual-System: One phone, two worlds. No account switches, no system alterations. Plug in PlugOS and immediately access an independent work/privacy environment on your iPhone. Tablet Becomes a Productivity Tool: Create a dedicated, secure workspace on your tablet, with apps and files kept separate from the rest of your device. Laptop Becomes a Portable Terminal:Whether it's your personal laptop or work device, PlugOS gives you a full, personalized system, keeping your documents, settings, and privacy fully under control.No need for flashing or reinstalling—just plug in to instantly access a second, fully functional system.A Rich Application EcosystemPlugOS is built on privacy and security, but it never sacrifices usability or completeness. It supports native Android apps, is compatible with major apps and services, and offers an ad-free, data-tracking-free app ecosystem. Users can also access third-party app markets and Google's GMS framework for full-function apps, with privacy always in control.Whether for messaging, work collaboration, entertainment, or professional tools, PlugOS provides extensive support. Enjoy the full Android ecosystem with the power to manage app permissions and data use—achieving \"privacy-first, without compromising experience.\"Integrated Dual-System ExperiencePlugOS breaks down traditional dual-system barriers, offering seamless, efficient, and highly controllable usage. Switch between two systems easily, with data sharing and quick transitions that boost productivity and convenience. Clipboard Sharing: Instantly transfer text, links, and other content between systems without the hassle. Real-Time Notification Sync: Get notifications from one system while working in the other. Efficient File Transfer:Quickly move files between PlugOS and the host system usingFlashTransfer and a Shared Folder for seamless data management and collaboration. Hardware-Level Security IsolationPlugOS offers robust protection from malicious software attacks with hardware-backed isolation. We've integrated a suite of technologies, from hardware encryption to dual authentication, to ensure your data stays safe and private. Dual Authentication & Secure Boot: PlugOS performs user and host-device authentication, ensuring secure access before the system starts. No system resource is unlocked until the full authentication process is completed. Physical Isolation & Minimal Attack Surface: PlugOS uses a single USB-C interface for communication, minimizing vulnerabilities and preventing unauthorized access.Firewall ProtectionPlugOS's firewall provides unprecedented control over network connectivity, protecting your data from external threats. You can track app network behavior, manage connectivity permissions, and prevent unauthorized access.Self-Destruction MechanismIn the event of theft or physical compromise, PlugOS includes a self-destruct feature, permanently wiping sensitive data if tampering is detected.Encrypted Backup and RestorePlugOS offers end-to-end encrypted backups, ensuring your data is safe during transfer, storage, and recovery, while giving you full control over your data.This version optimizes the text for American consumers, emphasizing security, privacy, and functionality in a user-friendly and marketing-focused style. Let me know if you'd like to adjust any part further!", "path": "docs/plugos/features.md", "language": "en" }, { "title": "PlugOS Feedback | PlugOS", "url": "/docs/after-sales/", "content": " Issue Feedback Serial Number * Country * Full Name * Mailbox * Shipping Address Telephone Number Delivery Date Theme * Problem Description * Submit a ticket ", "path": "docs/after-sales/index.html", "language": "en" }, { "title": "Security Response Center | PlugOS", "url": "/docs/securityCenter/", "content": " Security Response Center PlugOS always regards product security as its core mission. We warmly invite global security researchers, industry partners, customers, and suppliers to collaborate with us. If you discover any suspected security vulnerabilities related to our products, please report them to us promptly. Submit Vulnerability Report ", "path": "docs/securityCenter/index.html", "language": "en" }, { "title": "PlugOS anomalies feedback | PlugOS", "url": "/docs/anomalies-feedback/", "content": " Exception and Suggestion Feedback Feedback type * issue suggestion Select the feedback type Problem description * 0/200 Please enter a description of the issue Contact information * Please enter a valid email or mobile phone number Contact name Submit ", "path": "docs/anomalies-feedback/index.html", "language": "en" }, { "title": "Support – PlugOS Help, Guides & Troubleshooting", "url": "/docs/", "content": " Hi! Can I help you? Times self-destruct , Internet Experience , Dual app usage Learn About PlugOS Discover PlugOS's Key Features Documentation Dive into the PlugOS White Paper for a comprehensive understanding Discover More Quick Start Guide New to PlugOS? Get started with essential setup and usage instructions New Experience Explore creative and unique ways to unlock PlugOS's full potential User Guide Maximize PlugOS efficiency with in-depth usage tutorials and tips FAQ Find answers to common questions and resolve PlugOS doubts quickly Privacy & Security Learn to configure PlugOS privacy settings and strengthen security Custom Settings Personalize your PlugOS experience with advanced customization options Support And Assistance Sales Service Access professional technical support for PlugOS products Troubleshooting Identify and resolve PlugOS issues with step-by-step troubleshooting guides Issues & Feedback Submit questions, doubts, or comments about your PlugOS experience Download PlugOS App Scan the QR code to download the client iOS and iPadOS Version：1.1.0 Download on the App Store Compatible with iOS 16.6+ and iPadOS 16.6+ macOS Version：1.5.9(Beta) Download Compatible with macOS(Apple Silicon) 14.5+ Scan the QR code to download the client Android Version：2.0.34 GET IT ON Google Play Download Compatible with Android 8.0+ Windows Version：1.5.9(Beta) Download Compatible with Windows 8+ (x64 CPU) Linux Version：1.5.7(Beta) Install with curl: curl -fsSL https://plugos.net/assets/linux-updates/install.sh | bash Install with wget: wget -q -O- https://plugos.net/assets/linux-updates/install.sh | bash Linux_X64: Ubuntu / Debian / Fedora / Red Hat Enterprise Linux Document download PlugOS Security Whitepaper File size: 1.3MB download Libro Blanco de Seguridad de PlugOS File size: 931KB download PlugOS-PS01 Quick Usage Guide File size: 1.9MB download Guía rápida de PlugOS File size: 2.1MB download ", "path": "docs/index.html", "language": "en" }, { "title": "Safety Storage of data", "url": "/docs/new-experience/", "content": "Have you ever thought about viewing or editing the file data on your USB flash drive storage device without using the file tools on your computer or mobile phone?Traditional USB flash drive storage devices are operated through the file tools on your computer or mobile phone, and your data is visible to all applications on your computer or mobile phone, which poses a certain risk of leakage.Unlike other USB storage devices, PlugOS has an independent hardware system and operating system. You can operate the data stored in the PlugOS device on its desktop without exposing the data to other applications on your phone or computer.PlugOS hardware devices are equipped with an independent 8-core CPU, 4GB or more of RAM, and 128GB or more of storage space.They run Android system and have an independent desktop where various types of apps can be installed.The operation method is completely similar to that of a mobile phone. With 128GB of storage space, it adopts full-disk encryption and a two-way identity verification mechanism, ensuring that data will not be leaked.Experience Method: Install the PlugOS client and add the PlugOS device. Enable the shared folder function. Copy files to the PlugOS device. View and edit your file information in PlugOS. ", "path": "docs/new-experience/index.md", "language": "en" }, { "title": "Manage Host Lists", "url": "/docs/privacy-and-security/", "content": "For security reasons, PlugOS Settings supports managing bound host machines, allowing for deletion and renaming of host machines.How to use:1.Go to \"PlugOS Settings\" → \"Device Authentication\" → \"Manage Host Lists\"2.In the Manage Host Lists page, you can \"Rename\" and \"Delete\" existing host. Rename: Click \"Rename\" → Tap \"Please enter a new name\" and input → Click \"Confirm\" after entering Delete: Click \"Delete\" → A \"Delete Host Machine\" prompt box appears, click \"Confirm\" → Enter the device unlock password to complete unbinding the host. (After unbinding, you need to bind again to use)", "path": "docs/privacy-and-security/index.md", "language": "en" }, { "title": "Change Wallpaper", "url": "/docs/personality-setting/", "content": "Usage Guide: Long-press on the Home screen until a settings menu appears. Tap \"Wallpaper\" to enter the settings interface, where you can separately set the \"Lock Screen\" and \"Home Screen\". Tap \"Change Wallpaper\" to access the wallpaper gallery. You can choose from: \"on-device Wallpapers \" \"Live wallpapers\" \"My photos\" \"Wallpapers\" After selection, tap the \"Set\" button (or similar confirmation button), then choose \"Lock Screen\" or \"Home Screens\" to complete the setup.", "path": "docs/personality-setting/index.md", "language": "en" }, { "title": "Privacy Policy", "url": "/docs/privacy-policy/", "content": "Effective Date: [2026.02.11]Version: V2.01. IntroductionPINGBO TECHNOLOGY LIMITED (hereinafter referred to as \"we\") fully recognizes the importance of your personal information and consistently adheres to the principles of \"legality, legitimacy, necessity, and good faith\" in protecting the security of your personal information and your privacy rights.This Privacy Policy applies solely to your access, browsing, and use of our official website (plugos.net), and is not related to any product features. Please carefully review this Policy prior to accessing our official website and using our services, in particular the bold-faced clauses that are closely related to your legitimate rights and interests. Your continued access to or use of our official website and services shall constitute your full understanding of, and unconditional consent to, our processing of your personal information in accordance with the terms of this Policy. If you do not agree to this Policy, you may discontinue your use of our official website and services; provided that you may thereby be unable to access certain core services.2. The personal information we collectPersonal Information refers to any information recorded in electronic or other forms that relates to an identified or identifiable natural person, excluding information that has been anonymized. When you use our website or services or interact with us, we may collect your Personal Information. The specific types of data collected will vary depending on the website and services you use and your interactions with us. You are not obligated to provide Personal Information to us; however, in certain circumstances, if you choose not to do so, we may be unable to provide you with the relevant services, or to respond to or resolve the issues you encounter.We may also collect aggregated statistical data such as website traffic, application downloads, and product sales to understand how users utilize our products and services. For the purposes of this Policy, such statistical data is deemed Non-Personal Information. We will make efforts to segregate your Personal Information from Non-Personal Information and use the two types of data separately. If Personal Information is combined with Non-Personal Information, it will still be treated as Personal Information.We collect only personal information to the extent necessary for \"realizing service functions, fulfilling contractual obligations, and ensuring user safety,\" and we do not collect any information irrelevant to the aforementioned purposes. This information is specifically categorized into the following three types:2.1 Personal information necessary for basic functionsThis type of information is a prerequisite for the normal operation of the core services. If you do not provide it, you may not be able to use the corresponding basic functions:Orders and TransactionsWhen you purchase products/services on our official website, you are required to provide the recipient's name, E-mail, contact phone number, shipping address (for logistics and delivery), and payment-related information (such as bank card number or payment platform account information). Please note that complete payment information is processed by our cooperating payment institutions, and we do not store full bank card numbers.Device and Technical InformationYour device (e.g., computer or mobile phone) may automatically send technical information to us, including device model, operating system version, browser type. This information is used to ensure website compatibility and prevent cyber attacks.You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our services or respond to requests you may have.2.2 Personal information related to additional servicesThis type of information is used to enhance your service experience. If you choose not to provide it, the use of basic functions will not be affected; however, you may not be able to access personalized and convenient services:Customer support and feedback:When you consult or provide feedback via online customer service, feedback forms, emails, or phone calls, you may need to provide your name, description, E-mail, country or product serial number. This information is used to quickly locate problems and follow up on processing results (e.g., providing product serial numbers for equipment troubleshooting).2.3 Personal information obtained from third partiesWith your explicit authorization, we may obtain your information from legally compliant third parties, including: When you complete a transaction through a third-party payment platform (e.g., PayPal, Alipay), we obtain payment result notifications from the payment institution (e.g., whether the order was successfully paid) to update the order status; When you authorize us to check logistics progress, we obtain logistics tracking information (e.g., package location and delivery status) from our partner logistics companies to synchronize order dynamics with you.3. How we use your personal informationWe only use personal information within the scope of this policy statement, and the specific purposes include:Providing and maintaining services:We collect personal data necessary to deliver our services, which may include data used to improve our offerings, conduct internal audits or data analysis, or perform troubleshooting. Examples include: Processing payments and arranging deliveries based on your order information; Adapting functions to your device information (e.g., optimizing web pages for Android devices); Ensuring your login security through account information verification.Optimizing and improving services:Where applicable, if you opt for personalized services or communications, we will use the information we collect to provide such personalized experiences. For services requiring the use of your personal data, you may review the privacy information displayed when first using the service to learn more about how the relevant service uses this information to deliver personalized experiences.Security Assurance:We use device information to: Identify abnormal login activities (e.g., remote logins); Detect fraudulent risks (e.g., fake orders); Protect the security of your account funds and the operational order of the official website; Record network logs (including access time) for tracing network security incidents.Marketing and Communication:With your consent, we will send you product update notifications and promotional activity reminders (e.g., new product launch emails, holiday discount messages). You may unsubscribe from marketing messages at any time by clicking the \"Unsubscribe\" link at the bottom of the email.We do not use algorithms or profiling to make any decisions that would significantly affect you without the opportunity for human review.We retain personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.4. Sharing, Transfer, and Disclosure of Personal InformationWe do not share personal data with third parties for their own marketing purposes. We strictly control the external flow of personal information and only share, transfer, or disclose it in accordance with applicable laws, with robust security measures in place at every step:4.1 ShareSharing refers to the provision of Personal Information by us to other personal information processors, where both parties independently determine the purposes and methods of processing in their respective personal information handling activities. We generally do not share your Personal Information with external parties, except in the following circumstances:Sharing with Consent: After obtaining your consent, we will share your information within the scope of your authorization with third parties designated by you;Sharing under Statutory Circumstances: We may share your Personal Information externally in accordance with the provisions of laws and regulations, the needs of litigation dispute resolution, or the requirements legally imposed by administrative or judicial authorities;Sharing with Business Partners: We may share your order information, account information, device information, and location information with third parties such as partners to ensure the smooth provision of services to you. However, we will only share your Personal Information for legitimate, necessary, specific, and clear purposes, and will only share the Personal Information necessary to provide the services. Our partners include: Third-Party Sellers and Developers: Certain products or services are provided directly to you by third parties. We must share transaction-related information with these third parties to fulfill your request to purchase goods or services from them. For example, when you purchase goods from other developers in the App Market, we must share necessary information about you with the developer to complete the transaction. Suppliers of Goods or Technical Services: We may share your Personal Information with third parties that support our functions, including those that supply us with goods or provide infrastructure technology services, logistics and delivery services, payment services, data processing services, etc. The purpose of sharing this information is to realize the functions of our products and services. For instance, we must share your order information with logistics service providers to arrange delivery; or we need to share your order number and order amount with third-party payment institutions to enable them to confirm your payment instructions and complete the payment. We will conduct a security assessment of the sharing activity and the recipient of the Personal Information, and sign a data protection agreement or a strict confidentiality agreement with the recipient, requiring them to process Personal Information in accordance with this Policy and adopt relevant confidentiality and security measures.We entrust third parties to provide you with supporting services such as logistics, payment, customer service, and data analysis. We only disclose to them the information necessary to complete the services. Through signing a Data Processing Agreement (DPAs) with the third parties, we restrict their behavior, clarifying that they may only use the information within the authorized scope, adopt security measures such as encryption, shall not re-disclose it to other parties, and we conduct regular compliance reviews of the third parties.4.2 TransferTransfer refers to the conveyance of control over your Personal Information to another company, organization, or individual. We will not transfer your Personal Information to any company, organization, or individual unless we have obtained your express consent, except in the following circumstances: We have obtained your prior consent; The transfer is initiated by you; If the Company undergoes merger, demerger, dissolution, or is declared bankrupt, it may involve the transfer of Personal Information. In such cases, we will notify you of the recipient's name and contact information and require the new company or organization in possession of your Personal Information to continue to be bound by this Policy. If the recipient changes the purposes or methods of Personal Information processing, we will require it to re-obtain your express consent; Other circumstances as stipulated by laws and regulations. 4.3 Public DisclosurePublic Disclosure refers to the act of releasing information to the public or to an unspecified group of people. In principle, we will not publicly disclose your Personal Information, except in the following circumstances: Public disclosure is made to the extent permitted by laws and regulations for the purposes of protecting the public interest, safeguarding our own safety and legitimate rights and interests, or complying with legal procedures; After obtaining your express consent. 5. How We Protect Your Personal Information5.1 Technical MeasuresWe employ a variety of technical means to protect the security of your Personal Information, including but not limited to: not offering user registration functionality, encrypting data at rest and in transit, implementing access controls, and setting up firewalls. We enforce strict security management over the servers storing your Personal Information to prevent unauthorized access, tampering, or disclosure of data.5.2 Organizational and Administrative MeasuresWe have established comprehensive internal management systems and processes. We conduct privacy protection training for our employees, clarifying their responsibilities and authorities in processing Personal Information. This ensures that employees strictly adhere to this Privacy Policy and applicable laws and regulations, and handle your Personal Information properly.5.3 Security Incident ResponseIn the event of a Personal Information security incident, we will immediately activate our contingency plan, take reasonable measures to mitigate the impact, and promptly notify you and the relevant regulatory authorities in accordance with legal requirements. We will inform you of the basic details of the incident, its potential impact, and the measures that have been taken or will be taken.5.4 Sensitive Personal InformationSensitive personal information includes financial, precise location, health, biometric data and minors’ information. We process it only as permitted by the Personal Data (Privacy) Ordinance (PDPO), Article 9 of GDPR and CCPA/CPRA, adhering to these regulations’ core requirements and adopting stricter protection measures. Legal Bases for Processing: Based on your explicit consent (separate from non-essential services, compliant with PDPO), contract performance, legal obligations, vital interests and public interest (GDPR only). California residents may restrict use/disclosure at any time; Hong Kong residents may request access, correction or restriction of processing per PDPO, and we will cooperate. Financial Account Information: Complete payment data is encrypted by PCI DSS-compliant providers. We only store the last 4 digits of bank cards for verification and anti-fraud, retaining data as required. We also comply with PDPO’s sensitive data provisions with encryption and access controls. Minors’ Information: Our services are not for those under 16 (under 13 in Hong Kong per PDPO). We do not collect their sensitive data without verifiable guardian consent; if collected inadvertently, we will delete it after verification. Relevant authorizations and rights for California and Hong Kong residents follow applicable laws. Additional Safeguards: We implement role-based access control, encrypt data at rest with AES-256 and in transit with TLS 1.2, conduct DPIAs for high-risk processing with reference to PDPO, and notify users and regulators of data breaches within 72 hours (GDPR) and per PDPO. Regular PDPO compliance training is provided. We strive to protect your Personal Information. However, no measure is impenetrable, and no product, service, website, data transmission, computer system, or network connection can be guaranteed to be absolutely secure.6. The Use of Cookies and Other Tracking TechnologiesTo optimize your user experience and analyze website traffic, we or our third-party partners may use the following tracking technologies. You may independently manage relevant permissions:6.1 CookieA cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved and read only by the server that created the cookie. Cookies are unique to the browser or mobile application you are using. The text in a cookie often consists of identifiers, site names, and some numbers and characters.Similar to cookies, local shared objects (also called \"Flash cookies\") and HTML5 local storage store information on your device and can record some information about your activities and preferences.Cookies are categorized as follows:Necessary cookies: Essential for ensuring basic functions of the official website (e.g., maintaining login status, saving shopping cart contents). These cannot be disabled; disabling them may prevent functions such as order submission and account access.Function cookies: Remember your preferences (e.g., language settings, font size) so you do not need to reset them on subsequent visits.Management method: You may disable non-essential cookies through your browser settings (e.g., Chrome: \"Settings - Privacy and Security - Cookies and Other Site Data\"). However, this may affect your service experience.If you clear your cookies, you will need to manually reset your user preferences each time you visit this website. Please also note that some of our services may require the use of cookies. Disabling cookies may affect your ability to use all or part of the functionality of these services.6.2 Other Tracking TechnologiesIn addition to cookies, we also use web beacons and pixel tags on this website. A web beacon is usually an electronic graphic image embedded into a website or email to identify your device cookies when you browse the website or email. Pixel tags allow us to send emails in a way that is readable to you and find out whether you opened the email or not. For example, when you receive an email from us, it may contain a click-through URL which links to a web page. If you click the link, We will track your visit to help us learn about your preferences for products and services and improve our customer service. You can unsubscribe from our emails if you do not want to be tracked via emails.Web beacons (transparent GIFs, pixel tags): Embedded in official website pages or marketing emails to count page visits and confirm email open rates. They do not collect personal identification information.Embedded script: Used to implement functions such as \"online customer service pop-ups\" and \"share buttons.\" They are only activated when you use the corresponding functions, and the collected information is limited to what is necessary for function implementation.7. Retention and Security of Personal Information7.1 RetentionWe retain your personal information for no longer than necessary to fulfill the purposes stated in this Policy, unless extending the retention period is required or permitted by law. Data storage periods may vary by scenario, product, and service. Our retention period assessment criteria include: The time required to fulfill business purposes (e.g., providing products and services, maintaining transaction records); The need to control and improve product/service performance and quality; The requirement to ensure the security of systems, products, and services; The need to handle user inquiries, complaints, and troubleshooting; Your consent to a longer retention period; Special data retention requirements under laws or contracts.7.2 Safety PrecautionsWe adopt a dual approach of \"technology + management\" to ensure your information security:Technical protection: Data transmission encryption: Use SSL/TLS protocols to encrypt the transmission of personal information (e.g., login passwords, order information) to prevent theft during transmission; Storage encryption: Sensitive information (e.g., phone numbers, payment records) is stored in encrypted form, accessible only to authorized personnel via encryption keys; Security testing: Conduct regular vulnerability scans and penetration tests on the official website to prevent hacker attacks and data leaks; deploy firewalls and intrusion detection systems to block abnormal access. Management standards: Permission control: Strictly restrict internal personnel's access to personal information (e.g., only customer service staff may view consultation records) in accordance with the \"principle of least privilege.\" Access behavior is tracked through identity verification and operation log records; Employee training: Conduct regular training on privacy protection regulations. Only employees who pass compliance assessments may participate in information processing; Emergency response: Maintain a \"Data Breach Emergency Response Plan.\" In the event of an information breach, we will immediately activate the plan (e.g., isolating risks, notifying affected users, reporting to regulatory authorities) and take remedial measures to minimize losses. Important Note: Internet transmission is not absolutely secure. Despite the above measures, we cannot completely eliminate the risk of unauthorized access to information. If you detect any account abnormalities (e.g., unrecognized logins, unusual orders), please contact us immediately to freeze your account, and we will assist you in identifying and mitigating risks.8. Your rights to Personal informationYou have the following rights, and we provide convenient channels for exercising them:8.1 Right of Access and InquiryYou have the right to access and inquire about your personal information held by us. You may exercise this right through the following method:Sending an email to support@trustkernel.com to submit an access request (e.g., inquiry about customer service communication records). When submitting the request, please provide sufficient information to verify your identity (e.g., phone number, order number).We will verify your identity and respond to your request within one month from the date of receiving the valid request. If the request is complex or involves a large amount of data, we may extend the response period by another month, and we will notify you in writing of the extension and the reason for it in advance.We will provide you with a copy of your personal information free of charge in a commonly used electronic format. If you request additional copies, we may charge a reasonable fee based on the actual administrative costs. If we refuse your access request, we will inform you in writing of the specific reasons and the legal basis therefor, and also inform you of the channel to file a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD).8.2 Right to Correction and SupplementationIf you find that your personal information we hold is inaccurate (e.g., incorrect delivery address) or incomplete (e.g., missing recipient name), you have the right to request us to correct or supplement it. You may exercise this right through the following method:Sending an email to support@trustkernel.com to submit a correction request, and attaching relevant supporting documents if necessary. We will verify your identity and process your request within one month from the date of receiving the valid request (extension is possible under complex circumstances, with prior written notification).If we refuse your correction request, we will inform you in writing of the specific reasons and the legal basis therefor, and also inform you of the channel to file a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD).8.3 Right to ErasureYou may request the deletion of your personal information in the following circumstances (including but not limited to): The purpose of collecting and processing the personal information has been achieved (e.g., order completion and expiration of warranty period); You withdraw your consent to the processing of your personal information (e.g., no longer agreeing to receive marketing information); Our processing of your personal information violates this Policy or relevant laws and regulations; You cease using the official website services; Your personal information is no longer necessary for the purpose for which it was collected; You object to the processing of your personal information based on our legitimate interests, and there are no overriding legitimate reasons for us to continue the processing; Our processing of your personal information is required to be deleted in accordance with applicable laws and regulations. Operation Channel: Send an email to support@trustkernel.com to request the deletion of specific information, and provide sufficient information to verify your identity. We will verify your identity and complete the deletion within one month from the date of receiving the valid request (extension is possible under complex circumstances, with prior written notification).Notwithstanding the foregoing, we will not delete the information that is required to be retained by law (such as order records for tax filing purposes).Important Note: After you delete content from public areas of the official website (e.g., comment sections, forums), cached versions or search engine archives of the content may still be visible. We have no control over third-party platforms (such as search engines), and we appreciate your understanding.8.4 Right to Restriction of ProcessingYou have the right to request us to restrict the processing of your personal information in the following circumstances: You dispute the accuracy of your personal information, and the dispute is being verified by us; The processing of your personal information is illegal, but you do not request deletion and instead request restriction of processing; We no longer need your personal information for processing purposes, but you need it to exercise, defend or claim legal rights; You have objected to the processing of your personal information based on our legitimate interests, and the verification of whether our legitimate interests override yours is in progress. When the processing of your personal information is restricted, we will only process it with your consent, or for the purpose of exercising, defending or claiming legal rights, or for protecting the rights and interests of other individuals or legal persons, or for the purpose of important public interests of the European Union or a Member State.Operation Channel: Send an email to support@trustkernel.com to submit a request for restriction of processing, and provide sufficient information to verify your identity. We will verify your identity and respond to your request within one month from the date of receiving the valid request.8.5 Right to Data PortabilityYou have the right to obtain your personal information held by us in a structured, commonly used and machine-readable format, and have the right to transmit such personal information to another data controller without hindrance from us, provided that: The processing is based on your consent or the performance of a contract with you; The processing is carried out by automated means. If technically feasible, you may request us to directly transmit your personal information to another data controller, and we will try our best to meet such request.Operation Channel: Send an email to support@trustkernel.com to submit a data portability request, and specify the desired format of the data and the relevant information of the target data controller (if direct transmission is required). We will verify your identity and respond to your request within one month from the date of receiving the valid request.8.6 Right to Withdraw Consent and UnsubscribeRevoke Permission Authorization: You may revoke your authorization of the relevant permissions (such as \"location\" and \"camera\") by adjusting the settings in your device's operating system. The revocation of consent will not affect the legality and validity of the processing of your personal information conducted by us based on your prior consent before the revocation.Unsubscribe from Marketing Information: You may opt out of receiving marketing information by clicking the \"Unsubscribe\" link at the bottom of marketing emails. In addition, you have the right to request us to stop using your personal information for direct marketing purposes at any time, and we will immediately stop such use upon receiving your valid request.8.7 Right to ObjectYou have the right to object to our processing of your personal information in the following circumstances: Processing based on our legitimate interests: You may object to such processing, and we will stop the processing unless we can prove that there are overriding legitimate reasons for the processing that override your interests, rights and freedoms, or the processing is for the purpose of exercising, defending or claiming legal rights; Processing for direct marketing purposes (including profiling for direct marketing): You may object to such processing at any time, and we will immediately stop the processing upon receiving your objection; Processing for the purpose of scientific or historical research or statistical purposes: You may object to such processing if it is likely to cause significant damage or harm to your legitimate interests. Operation Channel: Send an email to support@trustkernel.com to submit an objection request, specifying the specific processing activity you object to. We will verify your identity and respond to your request within one month from the date of receiving the valid request.8.8 Right to Object to Automated Individual Decision-Making, Including ProfilingYou have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.If we make such a decision, we will ensure that you have the right to obtain human intervention, to express your views and to challenge the decision.If you believe that we have made a decision based solely on automated processing that affects you, you may send an email to support@trustkernel.com to request human intervention and challenge the decision. We will verify your identity and respond to your request within one month from the date of receiving the valid request.8.9 Right to Lodge Complaints and AppealsIf you believe that our processing of your personal information violates applicable laws, regulations or this Policy, you may lodge a complaint through the following channels: Contact us directly by sending an email to support@trustkernel.com; File a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD) (for matters within the scope of PDPO): Official website: https://www.pcpd.org.hk Hotline: +852 2827 2827; File a complaint with the relevant data protection authority of the European Union or a Member State (for matters within the scope of GDPR). We will handle your complaint seriously and provide feedback on the handling result within the time limit specified by applicable laws and regulations.9. Protection of Minors' PrivacyWe value minors' personal information protection. Without a user registration system, we cannot proactively identify ages, we rely on your guardian to fulfill their supervisory responsibilities, our practices are as follows:Age-Based Consent Requirements: Minors aged 14–15: We obtain explicit consent from both you and your guardian before collecting/processing/disclosing your information (not bundled with non-essential services), in line with PDPO's provisions on processing minors' personal data. Minors under 14 (hereinafter \"child\"): We only collect their information with guardians’ verifiable consent. For Hong Kong children under 13, we strictly comply with PDPO requirements and will not collect any personal information without guardians’ verifiable consent; California children under 13: no sale or sharing without guardian authorization. Rights of Minors and Guardians: Minors aged 14–15, their parents/guardians may request correction/ supplementation/ deletion, which we process within one month (extendable for complex cases), unless required by law. Guardians may access, correct, delete, restrict processing, or request data portability. Guardians with questions or who wish to exercise rights may contact us via sending an email to support@trustkernel.com; (guardian identity verification required). Consequences of Non-Consent or Deletion: Guardians must consent to this Policy for the child’s service use. Non-consent or refusal to provide necessary information may prevent normal use (no discrimination per GDPR/CCPA/CPRA and PDPO). Requesting child information deletion may restrict service access. We only retain legally required information in line with PDPO, GDPR and CCPA/CPRA. Remedial Measures for Unauthorized Collection: If guardians find unauthorized collection of children’s information, please contact us promptly. We will delete the data within 72 hours (in line with the requirements of GDPR and PDPO) and notify the regulators as required by PDPO, GDPR and CCPA/CPRA. We regularly review measures and train employees to ensure compliance with PDPO, GDPR, and CCPA/CPRA. 10. Third-Party Links, Products and ServicesTo ensure a smooth browsing experience, our websites, applications, products and services may contain links to third-party websites, products and services. Our products and services may also use or provide third-party products and services (e.g., pre-installed third-party applications). We have no control over such third parties. You may choose whether to access the links, content, products and services provided by third parties.We have no control over the privacy or data protection policies of third parties, and such third parties are not bound by this Policy. Before submitting your personal information to any third party, please read and refer to their respective privacy or data protection policies.11. Updates of the Privacy PolicyWe may revise this Policy due to changes in laws and regulations, business adjustments (e.g., adding new service functions), or user needs. The update rules are as follows:Revision and Notification: Optimizations or changes to the Privacy Policy will be directly updated on the \"Privacy Policy\" page of the official website, with a new \"Effective Date\" clearly marked. Your continued access to or use of the official website following the update will constitute your acceptance of the revised Policy;Recommendation: We recommend that you regularly visit the \"Privacy Policy\" page on the official website to review the latest version.12. Contact UsIf you have any questions about this Policy, need to exercise your personal information rights, or provide feedback on privacy-related issues, please contact us through the following channels:Privacy Protection Email: support@trustkernel.com;Official website feedback: Open the official website, navigate to \"About - Contact Us\" and submit your inquiry.After receiving your request, we will first verify your identity (e.g., verifying your name, phone number, and account information), then process your request in accordance with laws, regulations, and this Policy, and provide feedback on the results within the prescribed time limit.13. Supplementary ProvisionsIf any provision of this Privacy Policy is wholly or partially invalid or unenforceable for any reason, the remaining provisions of this Privacy Policy shall remain valid, binding and enforceable.The headings of all provisions of this Privacy Policy are for ease of reading only and have no actual meaning in themselves and cannot be used as a basis for the interpretation of the meaning of this Privacy Policy and related provisions.The Company's failure to exercise in a timely manner or insufficient exercise of the rights it enjoys under this policy or in accordance with laws and regulations shall not be regarded as a waiver of such rights, nor shall it affect the Company's exercise of such rights in the future.We reserve the right to modify, add, delete or update this Privacy Policy.If you believe that our processing of personal information has harmed your legitimate rights or interests, you may also file a complaint with relevant government authorities. If there is any dispute arising out of this Privacy Policy and our processing of your personal information, you may file a complaint with District Court of the Hong Kong Special Administrative Region.", "path": "docs/privacy-policy/index.md", "language": "en" }, { "title": "PlugOS Introduction", "url": "/docs/plugos/", "content": "PlugOS, crafted by TrustKernel, is a future-forward, portable smart operating system that combines top-tier security, privacy, and a rich smart experience. We understand modern users crave portability and outstanding performance on their devices, but they don't want to sacrifice privacy and digital asset protection. PlugOS shatters the barriers of traditional \"expensive, low-functionality, poor experience\" security systems, making it possible for everyone to have their own truly private digital space.Unlike typical \"privacy modes\" or \"clones,\" PlugOS operates on a dedicated piece of hardware the size of a USB stick. Just plug it into your phone or computer to instantly boot up a full, secure operating system—no rooting, no jailbreaking, no trust in any device required. PlugOS works on all mainstream devices, including Android, iOS, and Windows, offering plug-and-play functionality. Your data stays isolated from the host device—never stored on the cloud or network—putting you in full control of your own data. Imagine running a full Android system on your iPhone or iPad, with your own personalized, secure space!PlugOS is designed to withstand both software and hardware attacks, ensuring that you can use any device with confidence. Whether it's private messaging, digital wallet management, multimedia entertainment, multi-app usage, or work file isolation, PlugOS delivers a secure, private, convenient, and enjoyable environment.PlugOS prioritizes the security and privacy of your data. To answer the core question of \"Why should you trust PlugOS?\" we've released the PlugOS Security Whitepaper, providing a comprehensive overview of our security certifications, architecture, privacy mechanisms, and compliance practices.For more details, download or read the PlugOS Security Whitepaper online: PlugOS Security Whitepaper", "path": "docs/plugos/index.md", "language": "en" }, { "title": "Pre-Use Instructions", "url": "/docs/manual/overview/", "content": "PlugOS is a future-oriented portable smart operating system meticulously crafted by TrustKernel, seamlessly integrating high security, ultimate privacy, and a rich array of smart experiences. It runs on a fingertip-sized independent smart hardware device.By simply plugging it into a mobile phone or computer, you can enjoy a secure, private, convenient, and enjoyable usage environment.PlugOS is plug-and-play compatible with various mainstream terminals such as Android, iOS, and Windows.The PlugOS system is completely hardware-isolated from the host device, leaving no traces, not connecting to the internet, and not passing through the cloud.Your data is always in your own hands.PlugOS can resist complex software or hardware attacks, allowing you to use it with peace of mind on any device.PlugOS devices obtain power from the host through the USB Type-C interface and communicate with the host. Before use, you need to confirm that your host supports USB OTG power supply.The methods to enable OTG vary among different brands. Here are the operation steps for common brands: Huawei phones: OTG function is enabled by default. Xiaomi phones: Most models have OTG enabled by default. VIVO phones: OTG function needs to be manually enabled. Go to Settings - More Settings - OTG Switch. OPPO phones: OTG function needs to be manually enabled. Go to Settings - More Settings - OTG Switch. Honor phones: OTG function is supported by default. iPhone: iPhone 15 and above versions support OTG. Host: Smart electronic products with a USB Type-C interface and OTG function, running one of Android, iOS, or Windows, such as mobile phones, tablets, laptops, etc.OTG explanation: OTG function is a new type of USB transmission technology that enables direct connection of mobile devices such as phones and tablets to USB peripherals (such as USB flash drives) without a computer as a transfer station for data transmission, output operations, or charging functions.Similar to other electronic products, please pay attention to the following matters when using this device: Avoid using the device in high-temperature, humid, dusty or strong magnetic field environments to prevent damage to internal components. Do not use sharp objects to poke the Type-C interface. When plugging and unplugging, make sure to align the interface and insert or remove it vertically to avoid deformation or damage to the interface. When the device is running, turn it off first before unplugging the Type-C data cable to prevent data loss or device damage. Do not use the device for illegal or unauthorized operations, such as system cracking or data theft. Do not place heavy objects on the device to avoid physical damage caused by compression. Use a Type-C power supply with a voltage of 5V/1A or above for the host. Do not use other voltages to prevent overcharging, overheating, fire or device failure. Regularly back up important data in the device through the PlugOS APP to prevent data loss due to device failure or accidental operation. Update the PlugOS APP and device system in a timely manner to fix possible security vulnerabilities and enhance data protection capabilities. The product key is the only credential for device management. Please keep it properly. Any consequences caused by leakage or loss of the key will be borne by the user. Do not disassemble the device by yourself. If the device malfunctions, contact the official after-sales personnel for repair. Disassembly without authorization will result in the invalidation of the warranty. When cleaning the device, disconnect the power first and use a dry and soft cloth to wipe it. Do not use alcohol, chemical cleaners or other liquids to prevent liquid from seeping into the device and causing damage. The use of this device must comply with local laws and regulations. Any consequences caused by illegal use will be borne by the user. Device malfunctions caused by factors other than product quality issues, such as human damage or improper use, are not covered by the warranty. ", "path": "docs/manual/overview/index.md", "language": "en" }, { "title": "IOS", "url": "/docs/manual/client/", "content": "Add DeviceEstablish a binding relationship between the host device and the PlugOS hardware device through the \"Add New Device\" function.Usage Method:Automatic Discovery and Addition Open the PlugOS APP → Navigate to the homepage. Insert the PlugOS hardware device into the Type-C port of the host device. Wait for the \"Add New Device\" window to pop up on the interface. In the pop-up \"Add New Device\" window, click \"Add Now\" and follow the instructions to complete the addition.Manual Addition Open the PlugOS APP → Navigate to the homepage. Insert the PlugOS hardware device into the Type-C port of the host device. Click the \"+\" icon or the \"Add New Device\" button, and follow the on-screen prompts to complete the addition.Access the DeviceFor added devices, you can access the device desktop through the homepage of the PlugOS APP.Usage Method:Open the PlugOS APP → Navigate to the homepage → Connect the device → Click to access the system.For the first access, you need to perform system initialization settings: Set the language, select your preferred language, then click \"Next\". Set the region, date and time, complete the settings and click \"Next\". Set the system unlock method. The PlugOS system supports three unlock methods: pattern, PIN code, and password. Select one unlock method; after verification, click \"Start\" to access the system.Now you can start using the PlugOS system officially.Customize Floating KitPlugOS provides quick operations via a floating Kit. After enabling the \"Floating Kit\", you can use common tools on the device desktop and customize it according to your personal usage habits.Usage Method: Open the PlugOS APP → Navigate to the homepage (ensure the device is connected). Turn on the \"Floating Kit\" switch to enable the setting. Click the \"Floating Kit\" icon or the \"Floating Kit\" text to customize the floating Kit shortcuts for device operations, including returning to the host device, shutting down, restarting the device, turning sound on & off, and navigation bar functions (back, home, and recent tasks within the system). Access the system → On the home screen, click the \"Floating Kit\" button to select quick operations.Select Audio Output ModeThe PlugOS APP provides the function of playing device audio, and you can set the device's audio output according to your personal habits.Usage Method 1: Open the PlugOS APP → Navigate to the homepage (ensure the device is connected). The PlugOS APP on the host device is muted by default. On the homepage → Select the output source and toggle the switch in the \"Play Sound\" settings card. You can choose either the earpiece or the external speaker as the audio output source.Usage Method 2:Select the \"Toggle Sound Playback\" option from the floating Kit shortcuts.Delete DeviceFor devices that have already been added, the PlugOS APP provides a delete function when you need to replace the host device or deactivate the PlugOS device.Usage Method: Open the PlugOS APP → Navigate to the homepage. Click the settings button in the figure below → Enter the settings page. Click \"Delete Device\" → Confirm the deletion.Note: After the device is deleted, if you need to use the device again on this host, you will need to re-bind it.Restore Device to Factory SettingsIf you encounter situations such as forgetting the system unlock password, needing to return the device to the factory, or transferring the device, and you need to restore the device to its factory settings, please follow the steps below:Note: After the device is restored to factory settings, all previous data will be erased and cannot be recovered. Please operate with caution.Usage Method: Open the PlugOS APP → Navigate to the homepage (ensure the device is connected). Click the settings button in the figure below → Enter the settings page. Click \"Factory Reset \" → Click \"Continue\". Enter the product key for verification; after successful verification, the device will be restored to factory settings successfully.Enable Auto-Access FunctionThe PlugOS APP provides a function for quick access to the device system. After enabling this function, inserting an already added device will automatically take you to the device desktop.Usage Method:Go to \"Me\" → Click the toggle switch next to \"Enter Device Directly\" to turn it on.After enabling, every time you open the PlugOS APP, it will automatically access the system of the connected device and display the device's operation desktop, without the need to click the \"ENTER\" button.Set APP LanguageThe PlugOS APP supports multiple languages, and you can select a language according to your preference.Usage Method: Open the PlugOS APP → Navigate to \"Me\". Click \"APP Language\", where you can select \"System Default\", \"Simplified Chinese\", or \"English\".Submit Suggestions or FeedbackDuring use, if you encounter usage issues or have improvement suggestions, you can provide feedback in a timely manner.Usage Method: Open the PlugOS APP → Navigate to \"Me\". Click \"Suggestions and lssues\" → Fill in the feedback content, describe the encountered issues and suggestions, provide contact information, and optionally upload the client (APP) log, upload the device (system) log, and upload problem-related images.Note: The option to upload the PlugOS device log will only be displayed if you have accessed the system before.Use the Exploration Feature to Discover More App TipsThe PlugOS APP provides comprehensive usage guides and solutions to common issues. It is recommended to refer to these materials first before use.Usage Method: Open the PlugOS APP → Navigate to \"Discover\". You can explore the features of the device and the PlugOS APP, including sections such as \"Quick Start\", \"User Manual\", \"New Experience\", \"Privacy & Security\", \"Personalization\", and \"Frequently Asked Questions (FAQs)\". You can also view more popular queries.", "path": "docs/manual/client/index.md", "language": "en" }, { "title": "App Store", "url": "/docs/manual/applications/", "content": "PlugOS provides a fundamental AppStore application. You can use this AppStore to update installed applications or install your preferred apps.Usage Guide: Go to the AppStore. You can click on an installed app → Configure the corresponding app information and launch the app. For apps that are not installed: Click on the desired app → Follow the prompts to download and install it. Go to \"Me\" → Click \"Region & Language\" to either follow the system setting or manually select the AppStore language: Simplified Chinese, Traditional Chinese, English, etc. Click \"Settings\" → Enable or disable periodic background update checks and set the check interval. Enable or disable automatic app updates; when enabled, apps will automatically update to the latest version available in the AppStore. Users can control under which specific network conditions automatic updates are allowed.", "path": "docs/manual/applications/index.md", "language": "en" }, { "title": "prepare", "url": "/docs/manual/prepare/", "content": "PlugOS smart devices, PlugOS client software, and the host are the essential components for using PlugOS.PlugOS smart devices: Ultra-small-sized smart hardware devices under the TrustKernel brand, featuring complete independent hardware systems such as CPU,running memory, and storage, and built-in PlugOS mobile security operating system.It can be purchased through the plugos.net official website or other channels. The PlugOS device connects to the host via the USB Type-C interface, acquires power from the host, and completes the communication connection.Host: Smart hardware devices with USB OTG function, display, running Android8+, Windows8+, iOS17 operating systems, such as mobile phones, computers, tablets and other smart electronic products with screens and USB Type-C OTG function.Check the compatibility list:compatibilityPlugOS client software: PlugOS intelligent device management software is the sole entry point for managing PlugOS intelligent devices.Installation method:Android device:Method 1: Scan or search for \"PlugOS\" on Google Play to download and install the PlugOS APP.Method 2: Download and install the PlugOS APP from the \"Download\" page of plugos.net.Apple device (Coming soon) : Scan or search for \"PlugOS\" in the App Store to complete the download and installation.Windows devices: Download and install the PlugOS client from the \"Download\" page of plugos.net.", "path": "docs/manual/prepare/index.md", "language": "en" }, { "title": "Changing Authentication Method", "url": "/docs/manual/base-use/", "content": "The UOS system on the device supports different screen lock methods, including Password, Pattern, and PIN. You can set it according to your usage habits.How to use: Enter the device desktop via the PlugOS APP home page, find \"Settings\" → \"Security & privacy\" Click \"Device unlock\" to set the screen unlock On the Device unlock page, click \"Screen lock\" Verify the current password or pattern Select a new screen lock method, which can be set to Pattern, PIN, or Password (follow the prompts to set up)", "path": "docs/manual/base-use/index.md", "language": "en" }, { "title": "", "url": "/docs/shipping-policy/", "content": "Shipping Policy1、Free Shipping PolicyCustomers with an order total of $150 or more will receive free shipping.Products are shipped from Hong Kong, China, and are expected to arrive within 7-30 business days.2、Shipping Cost CalculationFor orders less than $150, shipping costs will be calculated based on the weight and volume of the products, and the buyer will bear the shipping and customs duties.Products are shipped from Hong Kong, China, and are expected to arrive within 7-30 business days.Return Policy1、Security ProductsSecurity products are not eligible for return once opened.Returns are only accepted for security products that remain unopened.2、General Product ReturnsReturns are accepted within 30 days of purchase, provided the product is in original condition with the packaging intact (from the date of shipment).The buyer is responsible for the return shipping costs and customs duties. If the product is returned via cash-on-delivery, the corresponding fees will be deducted from the refund.Repair & Exchange Policy1、Shipping & DutiesAny shipping and customs duties incurred during the repair or exchange process are to be borne by the buyer.2、After-Sales Service RequestBuyers must submit a detailed after-sales service request through the official website's after-sales portal, providing all necessary information to facilitate the process.3、Shipping RequirementsBuyers must ensure that the returned product is received within 15 business days.4、Repair Turnaround TimeWe will complete the repair and ship the repaired product or provide a replacement within 15 business days of receiving the returned item. If the product cannot be repaired, we will notify the customer and offer an alternative solution.5、Warranty PeriodAll products are covered by a 12-month warranty, starting from the date of shipment.", "path": "docs/shipping-policy/index.md", "language": "en" }, { "title": "Power Error", "url": "/docs/troubleshooting/", "content": " Check whether the OTG function of the mobile phone or computer has started Plug it in again and wait for more than 15 seconds after reinserting it. Replace other mobile phones or computers to eliminate computer/mobile phone interface problems ", "path": "docs/troubleshooting/index.md", "language": "en" }, { "title": "Device Compatibility Guide", "url": "/docs/qa/", "content": "Which operating systems does PlugOS support? Windows: Requires Windows 8 or later iOS: Requires iOS17 and above Android: Requires Android 8.0 or later Which mobile devices have been tested and confirmed compatible with PlugOS?The following is a list of verified compatible devices:1.Mobile Devices Device Type Manufacturer Device Name System Version Mobile Realme Realme GT Neo Android 13 Mobile OnePlus OnePlus 13 Android 15 (Color OS 15.0) Mobile OnePlus OnePlus 9 Android 11 Mobile OnePlus OnePlus Ace 2 Android 15 Mobile OnePlus OnePlus Ace 3 Android 15 Mobile Xiaomi Xiaomi 8 Android 9 Mobile Xiaomi Xiaomi 15 Android 15 Mobile Xiaomi Xiaomi 14 Android 14 Mobile Xiaomi Xiaomi MIX 4 Android 12 Mobile Xiaomi Xiaomi 10s Android 12 Mobile Xiaomi MI 8 Lite Android 10 Mobile Xiaomi Xiaomi 14 Pro Android 15 Mobile Samsung Samsung Galaxy A51 Android 13 Mobile Samsung Samsung S9 Android 10 Mobile Huawei Huawei Pura 70 HarmonyOS 4.2.0 Mobile Huawei Huawei Mate 60 Pro HarmonyOS 4.2.0 Mobile Huawei Huawei Mate 20 HarmonyOS 4.0 Mobile Huawei Huawei Nova 13 HarmonyOS 4.2.0 Mobile Huawei Huawei Mate 40 HarmonyOS 4.2.0 Mobile Huawei Huawei P10 Android 9 Mobile Huawei Huawei Mate X5 HarmonyOS 4.2.0 Mobile Huawei Huawei Mate 30 HarmonyOS 4.2.0 Mobile Huawei Huawei Mate 60 Pro+ HarmonyOS 4.2.0 Mobile Honor Honor 8 Android 8 Mobile Honor Honor 200 Android 14 (Magic OS 8.0) Mobile Honor Honor 70 Android 14 (Magic OS 8.0) Mobile Honor Honor X60 Android 14 (Magic OS 8.0) Mobile Honor Honor 80 Android 14 (Magic OS 8.0) Mobile Honor Honor V40 Android 12 Mobile Honor Honor Magic 7 Android 15 Mobile Redmi Redmi K60 Android (Hyper OS 1.0.16) Mobile Redmi Redmi K70 Ultra Android 14 Mobile Redmi Redmi Note 12 Turbo Android 14 Mobile Redmi Redmi K70 Android 14 Mobile Google Google Pixel 6 Android 13 Mobile Google Google Pixel 4 Android 13 Mobile vivo vivo X200 Pro Android 15 (OriginOS 5) Mobile vivo vivo S16 Android 14 Mobile vivo vivo S9 Android 13 Mobile vivo vivo X60 Android 11 Mobile vivo vivo iQOO Android 11 Mobile vivo vivo X100s Android 15 Mobile vivo vivo Y200i Android 14 Mobile vivo vivo X Fold 3 Android 15 Mobile vivo vivo X100 Pro Android 15 Mobile OPPO OPPO Reno 10 Android 13 (ColorOS 13.1) Mobile OPPO OPPO A93 Android 12 Mobile OPPO OPPO Find X7 Ultra Android 14 Mobile OPPO OPPO Find X7 Android 15 Mobile iQOO iQOO 12 Android 14 (OriginOS 4) Mobile iQOO iQOO Neo 5 Android 14 Mobile iPhone iPhone 15 iOS 18 Mobile iPhone iPhone 15 Plus iOS 18 Mobile iPhone iPhone 15 Pro iOS 18 Mobile iPhone iPhone 15 Pro Max iOS 18 Mobile iPhone iPhone 16 iOS 18 Mobile iPhone iPhone 16 Pro iOS 18 Mobile iPhone iPhone 16 Pro Max iOS 18 2.Tablet Devices Device Type Manufacturer Device Name System Version Tablet OPPO OPPO Pad 3 Pro Android 15 3.compatible with PlugOS branded devices?Currently compatible with the following brands: Huawei/Honor Xiaomi/Redmi OPPO/OnePlus vivo/iQOO Samsung Google Pixel iPhone What should I do if my device is not in the compatibility list?Please follow these steps: New models in the same series: If the operating system version matches the same brand devices in the list, compatibility probability is > 90% Older devices or niche brands: Please submit device information to technical support email: support@trustkernel.comThe email should include: device model + system version + detailed problem descriptionFor any questions, please contact official customer service or visit the support page.", "path": "docs/qa/index.md", "language": "en" }, { "title": "Instructions Before Use", "url": "/docs/started-quickly/", "content": "Pre-Use InstructionsPlugOS is a future-oriented portable smart operating system meticulously crafted by TrustKernel, seamlessly integrating high security, ultimate privacy, and a rich array of smart experiences. It runs on a fingertip-sized independent smart hardware device.By simply plugging it into a mobile phone or computer, you can enjoy a secure, private, convenient, and enjoyable usage environment.PlugOS is plug-and-play compatible with various mainstream terminals such as Android, iOS, and Windows.The PlugOS system is completely hardware-isolated from the host device, leaving no traces, not connecting to the internet, and not passing through the cloud.Your data is always in your own hands.PlugOS can resist complex software or hardware attacks, allowing you to use it with peace of mind on any device.PlugOS devices obtain power from the host through the USB Type-C interface and communicate with the host. Before use, you need to confirm that your host supports USB OTG power supply.The methods to enable OTG vary among different brands. Here are the operation steps for common brands: Huawei phones: OTG function is enabled by default. Xiaomi phones: Most models have OTG enabled by default. Vivo phones: OTG function needs to be manually enabled. Go to Settings - More Settings - OTG Switch. OPPO phones: OTG function needs to be manually enabled. Go to Settings - More Settings - OTG Switch. Honor phones: OTG function is supported by default. iPhone: iPhone 15 and above versions support OTG.Host: Smart electronic products with a USB Type-C interface and OTG function, running one of Android, iOS, or Windows, such as mobile phones, tablets, laptops, etc.OTG explanation: OTG function is a new type of USB transmission technology that enables direct connection of mobile devices such as phones and tablets to USB peripherals (such as USB flash drives) without a computer as a transfer station for data transmission, output operations, or charging functions.Similar to other electronic products, please pay attention to the following matters when using this device: Avoid using the device in high-temperature, humid, dusty or strong magnetic field environments to prevent damage to internal components. Do not use sharp objects to poke the Type-C interface. When plugging and unplugging, make sure to align the interface and insert or remove it vertically to avoid deformation or damage to the interface. When the device is running, turn it off first before unplugging the Type-C data cable to prevent data loss or device damage. Do not use the device for illegal or unauthorized operations, such as system cracking or data theft. Do not place heavy objects on the device to avoid physical damage caused by compression. Use a Type-C power supply with a voltage of 5V/1A or above for the host. Do not use other voltages to prevent overcharging, overheating, fire or device failure. Regularly back up important data in the device through the PlugOS APP to prevent data loss due to device failure or accidental operation. Update the PlugOS APP and device system in a timely manner to fix possible security vulnerabilities and enhance data protection capabilities. The product key is the only credential for device management. Please keep it properly. Any consequences caused by leakage or loss of the key will be borne by the user. Do not disassemble the device by yourself. If the device malfunctions, contact the official after-sales personnel for repair. Disassembly without authorization will result in the invalidation of the warranty. When cleaning the device, disconnect the power first and use a dry and soft cloth to wipe it. Do not use alcohol, chemical cleaners or other liquids to prevent liquid from seeping into the device and causing damage. The use of this device must comply with local laws and regulations. Any consequences caused by illegal use will be borne by the user. Device malfunctions caused by factors other than product quality issues, such as human damage or improper use, are not covered by the warranty. ", "path": "docs/started-quickly/index.md", "language": "en" }, { "title": "Enjoy a Seamless Internet Experience", "url": "/docs/new-experience/internet-travel.html", "content": "Do You Wonder Why You Receive Various Targeted Ad Pushes?With a pure operating environment, PlugOS provides you with a secure, private, and untracked internet experience.PlugOS does not collect user data, analyze user behavior, gather user input, or deliver advertisements;Equipped with virtual peripherals, there is no need to worry about big data analysis;Unplug it, and it goes offline instantly—no fear of being tracked.How to Get Started: Install the PlugOS client and add your PlugOS device; Access the PlugOS device desktop; Experience the wonders of the internet through applications such as browsers, input methods, firewalls, and virtual peripherals.", "path": "docs/new-experience/internet-travel.md", "language": "en" }, { "title": "Fever", "url": "/docs/troubleshooting/overheat.html", "content": " Check the deformation, burnt smell or abnormal sound of the shell of the USB flash drive (stop it immediately) Do not forcibly insert it after falling/soaking in water, and professional after-sales confirmation is required Close large applications, such as games and HD videos ", "path": "docs/troubleshooting/overheat.md", "language": "en" }, { "title": "Insufficient power supply", "url": "/docs/troubleshooting/powerLess.html", "content": " The peak value of the equipment needs 5V 1.5A power supply. Please check with your phone or computer manufacturer to confirm the USB-C power supply capability of your phone or computer Avoid using USB extension cables or inferior HUBs Test different computers/mobile phones to eliminate computer/mobile phone interface problems ", "path": "docs/troubleshooting/powerLess.md", "language": "en" }, { "title": "Submit vulnerability | PlugOS", "url": "/docs/securityCenter/report.html", "content": " Submit Vulnerabilities Thank you for submitting your suspected security vulnerabilities to us. Please refrain from publicly disclosing any reported vulnerabilities until they have been fixed. （This includes sharing with any third parties, such as presenting at conferences or publishing technical articles.） Name 0/64 Contact Information * 0/64 Vulnerability Details * 0/5000 Please enter vulnerability details (up to 5000 words) Vulnerability Summary Description * 0/5000 Please enter a brief description of the vulnerability (up to 5000 words) Technical Description of the Vulnerability * 0/5000 Please enter a technical description of the vulnerability (up to 5000 words) Vulnerability Attack Scenario Description * 0/5000 Please enter a description of the vulnerability attack scenario (5000 words maximum) Remediation and Mitigation Recommendations 0/1000 Please enter a description of the vulnerability attack scenario (1000 words maximum) Consent to the disclosure of your information in external reports Yes No 0/64 Do you consent to being acknowledged in publicly disclosed security reports? Yes No Other Information 0/1000 Please enter a description of the vulnerability attack scenario (1000 words maximum) Attachment Select a file Up to 4 files can be uploaded Supported formats: jpg, png, pdf, txt, docx, log, pcap, zip, mp4 Total attachments size: 0.0MB / 100MB Submit ", "path": "docs/securityCenter/report.html", "language": "en" }, { "title": "Secure Operating Environment", "url": "/docs/new-experience/safe-environment.html", "content": "Have you ever paid attention to news about mobile phones being remotely controlled?PlugOS is a forward-looking portable intelligent operating system that perfectly integrates high security and ultimate privacy protection.It features a deeply customized Android system, which removes ads and mitigates security risks;It comes with built-in pure basic applications that do not collect user data, analyze user behavior, or deliver advertisements;It has a built-in firewall with precise controls to manage the internet access behavior of each app accurately;Unplug it, and it goes offline instantly—no fear of background control.How to Get Started:1、Install the PlugOS client and add your PlugOS device;2、Access the PlugOS device desktop;3、Build your secure operating environment using functional applications such as the app library, input methods, firewalls, and simulated peripherals.", "path": "docs/new-experience/safe-environment.md", "language": "en" }, { "title": "PlugOS System Services", "url": "/docs/plugos/services.html", "content": "PlugOS is not just an isolated operating system, but a service ecosystem built around **privacy protection, secure collaboration, and efficient control**. It resolves traditional Android privacy concerns and fragmented multi-system experiences, providing a **unified, secure, and user-controllable foundation** from the system level.---## Virtual PeripheralsModern smart devices expose numerous potential privacy risks through hardware interfaces such as cameras, microphones, GPS, SIM cards, sensors, and network adapters. These interfaces, while functional, are often exploited by applications to track user identity, behavior patterns, and real-world context.PlugOS redefines **peripheral access at the kernel level**, introducing a **virtualized peripherals layer** that is fully controllable, replaceable, and emulatable. Applications running within PlugOS interact exclusively with **virtual devices**, effectively preventing sensitive data from leaking while preserving full functionality.PlugOS intercepts peripherals like camera, GPS, SIM, networks, and sensors at the kernel level, providing each app with an isolated virtual view. Apps running inside PlugOS cannot access real hardware directly, thereby eliminating sensitive data leakage paths without sacrificing functionality.### Common Virtual Peripherals* **GPS/Location Simulation**: Manually set any location or lock to a fixed region to block real location exposure. Real GPS data can be selectively enabled if needed.* **Network/Wi-Fi Simulation**: Virtualizes MAC addresses, BSSID, SSID, and other identifiers. Apps only see PlugOS-provided isolated data, preventing cross-device tracking.* **SIM Card Simulation**: Simulates IMSI, IMEI, ICCID, carrier, and base station info, preventing SIM-based identity leakage — a unique privacy protection capability.* **Camera/Microphone Simulation**: When apps request photo or audio access, PlugOS can provide default black screens or silent audio, blocking hidden capture or recording.* **Sensor Simulation**: Accelerometer, light, orientation, gyroscope, and others can be system-simulated. Real sensors can be enabled only with user permission.### Seamless Balance of Privacy & UsabilityPlugOS allows dynamic switching between virtual and real peripherals. Users decide whether to use simulated or real data depending on trust level and app needs — ensuring maximum privacy while maintaining app usability.---## FlashTransfer & Shared FolderPlugOS provides two convenient data exchange methods: **FlashTransfer** and **Shared Folders**, enabling secure, controlled import/export of data between PlugOS and the host system.### FlashTransfer: Instant & Offline Data ExchangeFlashTransfer allows fast, direct transfer of apps, documents, images, audio, and video between the host and PlugOS. It requires no network or login, greatly reducing privacy risks — ideal for offline environments.### Shared Folder: Seamless File-Level ExchangeShared Folders act as a neutral bridge between PlugOS and the host, allowing daily file exchange and synchronization. For example: saving photos to a shared space or importing files/packages from the host into PlugOS.Both features are disabled by default and can be manually enabled, ensuring users remain in full control of data flow.---## Dual-System CollaborationPlugOS enhances communication between the host and PlugOS with **Clipboard Sharing** and **Notification Synchronization**, solving the traditional inconvenience of dual-system use.### Clipboard SharingUsers can configure **one-way or two-way clipboard sharing** between PlugOS and the host system, enabling rapid transfer of text, links, and other content without manual input. *(Note: enabling clipboard sharing may expose PlugOS clipboard data to the host system; activation is recommended only when necessary.)*### Notification SynchronizationEnsures important notifications are not missed when switching systems. Messages can be synced one-way or both ways, so users can respond promptly without switching systems frequently.---## Secure Boot & Pre-AuthenticationPlugOS introduces an industry-first **dual authentication + pre-boot security** mechanism. This ensures PlugOS always runs in a verified, minimized-attack-surface environment, protecting against physical attacks, supply chain vulnerabilities, and unknown chip/system flaws.### Dual Authentication: Human-and-Device TrustPlugOS requires **both user and host device authentication** before system initialization:* **User Authentication**: Confirms that the operator is an authorized PlugOS user. Authentication executes entirely within TrustKernel's proprietary **TEE (Trusted Execution Environment)** embedded in the device. * **Host Device Authentication**: Verifies that the connected device (phone, tablet, or PC) is authorized. Each host device must be registered during the initial connection via TEE, and subsequent connections are rigorously validated to prevent unauthorized or malicious hosts.### Supply Chain Security: Authenticate First, Boot LaterUnlike traditional trust chains, PlugOS enforces a strict **trust chain**: system execution is contingent upon successful authentication. Only after both user and host verification does PlugOS unlock resources, load the kernel, and provide user access. This **\"authenticate before boot\"** paradigm fundamentally eliminates traditional vulnerabilities in conventional trust chains.### Minimized Attack Surface: Single InterfacePlugOS strictly minimizes potential attack vectors:* **Single USB-C Port**: Handles all power, authentication, and display functions. No other physical interfaces are provided.* **Secure Communication Channel**: All data through the USB-C interface is encrypted, access-controlled, and integrity-verified. PlugOS disables wireless or additional interfaces, eliminating external intrusion vectors.This integrated security design ensures protection against **physical theft, unknown hardware exploits, and system-level vulnerabilities**, providing a truly user-controllable digital fortress.---## FirewallThe PlugOS Firewall is a **system-level network security component**, unique in the Android ecosystem, giving users full transparency and control over network access.### Key Advantages* **System-Integrated & Privacy-Friendly**: Fully integrated at OS level, covering all apps. It has no network permission itself — all logs remain local.* **Network Visibility**: Monitors all network activity per app and detects embedded trackers.* **Connection Control**: Rules by app, IP, domain, and port. Policies apply instantly.### Main Features* **Global network switch*** **Traffic filtering*** **Whitelist/Blacklist*** **Logs & Alerts**This is currently the only known **auditable, visual, and user-controllable system-level firewall** for Android, providing unprecedented transparency and control.---## Data Self-DestructionTo mitigate risks from device loss, theft, or brute-force attacks, PlugOS includes an irreversible **Data Self-Destruct** mechanism:* **Brute-Force Triggered Self-Destruction**: Detects abnormal password attempts (e.g., consecutive failures or brute-force attacks) and securely wipes all internal data, leaving no recoverable traces.* **Duress Password Self-Destruction**: Users can predefine special \"duress passwords.\" Entering a duress password under coercion simulates normal access while triggering immediate data destruction, silently protecting critical information.Data self-destruction serves as the **final security barrier**, ensuring maximum protection of sensitive information.---## Encrypted Backup & RestorePlugOS supports **end-to-end encrypted backups**, ensuring safety during storage, transfer, and restore:* **End-to-End Encryption**: All backups are encrypted with user-controlled keys, inaccessible even if intercepted.* **Flexible Storage**: Store backups locally, on external storage, or trusted cloud via the host.* **Secure Restore**: Quickly restore all data on a new device after loss, damage, or errors — ensuring digital assets remain intact and under your control.---## System UpdatesPlugOS provides secure **OTA (Over-The-Air)** updates:* **Security Patches**: Regular releases keep you protected against the latest threats.* **Feature Enhancements**: Continuous improvements in performance and usability.---## Optional GMSUnlike many dual-system solutions, PlugOS supports **Google Mobile Services (GMS)**, ensuring compatibility with Play Store, Gmail, Maps, and notifications. For privacy, GMS is disabled by default — users can enable it as needed. This allows convenience and security to coexist.---## Themes & PersonalizationPlugOS includes a lightweight personalization system:* **Built-in Themes**: Multiple preloaded visual styles to match your preferences.* **Privacy-Friendly**: All themes are processed locally, with no ads, network connections, or recommendations.Your customization remains fully private.", "path": "docs/plugos/services.md", "language": "en" }, { "title": "Change Theme", "url": "/docs/personality-setting/setTheDesktopStyle.html", "content": "The device runs a full Android system internally, allowing you to set wallpapers just like on a smartphone.**Usage Guide:**1. Long-press on the Home screen until the settings menu appears.2. Tap \"Themes\" to enter the customization interface.3. Select your desired theme and tap \"Apply\" to complete the setup.![Change Theme](/static/images/en/docs/personality-setting/Theme-1.webp)![Change Theme](/static/images/en/docs/personality-setting/Theme-2.webp)", "path": "docs/personality-setting/setTheDesktopStyle.md", "language": "en" }, { "title": "User Service Agreement", "url": "/docs/service-agreement/userServiceAgreement.html", "content": "### ForewordWelcome to visit plugos.net (hereinafter referred to as the \"Platform\"), which is operated and managed by \\[PINGBO TECHNOLOGY LIMITED\\] (hereinafter referred to as \"We\"). We hereby reminds you to read and fully understand the terms of this agreement. By accessing this website, you acknowledge that you accept the following terms, especially limitation of liabilities, indemnity and breach of these terms of use (**Relevant clauses will be highlighted in bold**). In the event that you do not understand or accept any of the terms herein, please discontinue your use of this website.We operate and manages this website from its headquarters in Hong Kong SAR in the People's Republic of China. Though this website can be accessed from anywhere in the world, the availability of the functions, products, and services discussed, mentioned, supplied, and provided through or on this website may vary by country or region.Should you choose to visit this website from countries or regions outside Hong Kong SAR, you do so of your own volition and shall use our website only as permitted by local laws.To the extent permissible by law, we reserve the right to alter these Terms of Use at any time without providing notice. You are responsible for regularly checking for any changes to these agreement. Your continued use of this website after any such changes are released shall be deemed as your acceptance of said changes.### 1. Service Scope and Description#### 1.1. Service content**Product promotion service**: The Platform will display the functional features, technical parameters, usage scenarios, price information, and promotional activities of PlugOS series products (including but not limited to hardware devices, software tools, and supporting accessories; hereinafter referred to as \"Platform Products\") through graphics, videos, live broadcasts, product manual downloads, and other formats. We ensure that the promotional information is true, accurate, and complete, free from false promotion or misleading statements. Meanwhile, we provide product consultation services to address your questions regarding product performance, applicable scenarios, and purchase guidelines through online customer service, consultation hotlines, and other channels.**Product sales service**: The Platform provides online purchasing channels for Platform Products. You may complete actions such as browsing products, adding items to the shopping cart, submitting orders, and making payments via the Platform (you must provide accurate purchase information when placing an order). Based on your order information, we will coordinate with our warehousing and logistics partners to deliver the products to your designated address within the agreed timeframe (the specific delivery scope and timeframe are subject to the Delivery Policy). Additionally, we offer order management services, allowing you to submit requests via the service forms (e.g., checking delivery status, canceling undelivered orders).**After-sales support services**: The Platform provides product usage guidance services to assist you in resolving operational issues encountered during product use through video tutorials, graphic guides, remote assistance via online customer service, and other means. We also offer after-sales services for orders, where you may submit requests via the service forms (e.g., maintenance, replacement).The specific service content shall be subject to the real-time display on the Platform. We reserve the right to optimize, update, or adjust the service content based on technological advancements, market demands, and operational plans, and will notify you via subscription emails.#### 1.2. Service LimitYou shall possess the capacity for civil conduct pursuant to applicable laws and regulations. If you are a person without civil capacity or with limited civil capacity, you must read these Terms in the presence of your legal guardian and obtain your guardian’s consent prior to using the Platform’s products and services.The Platform’s services are intended solely for users who utilize them in accordance with applicable laws and these Terms. You are prohibited from using the Platform’s services to engage in any acts that violate applicable laws or these Terms, including but not limited to malicious ordering (e.g., bulk ordering followed by cancellation, placing fake orders), reselling Platform products, disseminating false after-sales information, and falsely claiming product defects to fraudulently obtain refunds. We reserve the right to restrict or terminate the provision of services to any user engaging in such illegal or non-compliant use.You may download information regarding our products and services made available on this website, provided that:(1) such use is **for personal and non‑commercial purposes only**;(2) you **do not modify such information in any way**;(3) you **do not make any further representations or warranties** regarding such information or the documents containing it;(4) you **do not remove any statements or notices** that indicate our ownership or other legitimate rights and interests.#### 1.3. Third-Party ServicesThis Platform may incorporate services provided by third parties (e.g., payment channels, logistics distribution, third-party quality inspection services). Such third-party services are independently operated by the respective third parties, with their own terms of service and privacy policies formulated by the third parties themselves. We shall not be liable for the security, legality, accuracy, or quality of such third-party services (e.g., payment delays, logistics distribution delays). When using third-party services, you shall review and comply with the relevant rules and regulations of the applicable third party.If your legitimate rights and interests are infringed upon or damaged due to issues with the third-party services, you may negotiate directly with the relevant third party for resolution. We may provide necessary assistance in such cases.### 2. Purchase Information Management#### 2.1. Purchase information providedWhen purchasing products on this Platform, you shall provide true, accurate, complete, and valid purchase-related information, including but not limited to the consignee’s name, contact phone number, detailed delivery address, and email address (if an electronic invoice is requested).If the purchase-related information you provide is false, inaccurate, incomplete, or invalid (e.g., a blank contact phone number, an ambiguous delivery address), this may result in issues such as failure to generate the order normally, payment failure, inability to deliver the goods, or rejection of after-sales requests. Such problems may further lead to order cancellation, delivery delays, or goods being returned. We reserve the right to refuse to process the relevant orders or after-sales requests based on the actual circumstances.#### 2.2. Verification and modification of purchase informationWe reserve the right to verify the validity of the purchase information you provided subsequent to order placement and prior to shipment (e.g., contacting you to verify the delivery address, checking the consistency between payment information and order details). If any abnormal information is identified (e.g., a large number of orders placed via the same email address or to the same delivery address within a short period, with different delivery addresses), we may suspend order processing and notify you to supplement relevant information. You shall cooperate with such verification within 24 hours of receiving the notification. Failure to cooperate within the specified time frame will result in the automatic cancellation of the order.After order placement and prior to shipment, you may request to modify the delivery information (including the consignee’s name, contact phone number, and delivery address). To submit such a request, you must contact customer service and provide the order number along with your registered email address for identity verification. Subsequent to shipment, due to logistics constraints, modifications to the consignee’s name and contact phone number will not be permitted, with specific rules subject to those of the logistics partner.#### 2.3. Purchase information storage and protectionPursuant to the Privacy Policy, we will encrypt and store your purchase information, which will be used solely for scenarios directly related to your purchase (e.g., logistics and distribution, after-sales support such as product returns and exchanges, invoice issuance) and shall not be used for any other unrelated purposes.Your purchase information will be retained for 12 months following order completion (i.e., from the date of confirmed receipt), after which it will be anonymized or deleted in accordance with the Privacy Policy. If you need to inquire about historical orders, you shall provide the order number and verify via your registered email address during the retention period.We will adopt technical measures (e.g., data encryption, access control) and management measures (e.g., internal permission approval) to safeguard the security of your purchase information and prevent the disclosure, loss, or tampering of such information. We shall not be liable for the disclosure of purchase information not resulting from our intentional misconduct or gross negligence (e.g., your disclosure of order information to a third party).### 3. Usage StandardsThis website and its Content cannot be used illegally or for any purpose prohibited in these terms of usage, nor can they be used to infringe on the legal rights and interests of other persons or organizations. We reserves the right to bar any such activity.You shall not use any form of device, program, or algorithm, including spiders, robots, deep-links, and page-scrapes, or any identical or similar manual program, to access, obtain, copy, or monitor any part of this website or its Content. Additionally, you shall not visit, obtain, or copy any materials, documents, or information on this website by any method not provided by this website.You shall not attempt to illegally access, decode, or use any other illegal methods to gain unauthorized access to this website, its Content, or its services. You shall not trace, reverse lookup, decrypt, or decode any customer information on this website, including but not limited to the ID's of users other than yourself.You shall not violate any of the security mechanisms or authentication measures utilized by or linked to this website. You shall not probe, scan, or otherwise test for any network weaknesses of this website or those linked to it, nor launch any form of attack against it.You agree not to use any device, software, or program to interfere or attempt to interfere with the regular operation of this website or any transactions performed on this website, or to interfere or attempt to interfere with the use of this website by others. You shall not undertake any actions that store unreasonable or disproportionate amounts of data on this website's infrastructure, system, or network, or on systems or networks that are linked to this website.If a user’s conduct is suspected of violating this Agreement, applicable laws and regulations, or public order and good morals, we may take temporary restrictive measures in urgent and necessary circumstances to prevent further damage.We will promptly explain the reasons to the user after taking such restrictive measures. The user may file an appeal against such measures, and we will make a final decision upon verification.**If direct losses are caused to the user due to our misjudgment, we shall bear corresponding liability in accordance with the law.**### 4. Intellectual Property### 4.1. Platform Intellectual Property**We are the owner or the licensee of all intellectual property rights on this Platform**, and of all material published on it, including but not limited to texts, images, music, videos, animations, trademarks, patterns, charts, visual interfaces and code, which are protected by various intellectual property laws and treaties around the world. All such rights are reserved.You must not use any part of the content on our Platform for commercial purposes without obtaining a prior license to do so from us or our licensors.You must not modify paper or digital copies of any materials you have printed or downloaded in any way, including removing any proprietary notice language in all copies, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.Any use other than in accordance with the Website Terms is prohibited. If you breach any of the Website Terms, your permission to use our Platform automatically terminates, and you must immediately destroy any downloaded or printed materials from our Platform.### 4.2. Intellectual Property of User Uploaded ContentThe intellectual property rights of the product evaluation, use feedback, list pictures and other contents uploaded and published by the user through this platform (hereinafter referred to as \"user content\") belong to the user or the original obligee;Users agree to grant us a worldwide, free, non-exclusive, sublicensable and sub-licensable right of use, including but not limited to: displaying and disseminating user content on this platform and our affiliated platforms (such as using high-quality pictures for product promotion);Perform necessary format conversion and optimization on user content (such as adjusting the image size to adapt to the display scene); perform data analysis and statistics based on user content for platform service optimization and productdevelopment (the statistical data will be anonymized, excluding the user's personal identity information);**Users guarantee that the user content they upload has no intellectual property defects, does not infringe upon the legitimate rights and interests of any third party, and that the content is true and objective (for example, product evaluation should be based on actual use experience, and should not contain false publicity or malicious defamation content). If the user's content infringes the third party's intellectual property rights or other legitimate rights and interests, the user shall bear all the responsibilities, and if it causes losses to us (including but not limited to compensation, litigation costs, attorney fees, etc.), the user shall compensate in full.**### 4.3. Intellectual Property ProtectionIf any third party believes that the user's content or the content of this platform infringes its intellectual property rights, it can submit written complaint materials to us through the official customer service channel of this platform (including the identity information of the complaining party, the ownership certificate, the specific location of the infringing content and the reasons for infringement). After receiving the valid complaint, we will check it in accordance with the relevant laws and regulations and the rules of the platform. According to the verification results, measures such as deleting the infringing content and suspending the relevant user services shall be taken, and the results shall be notified to the complaining party and the complained party.**All rights not expressly granted to you under this Agreement are reserved by the Company. Respecting intellectual property rights is your obligatory duty; if your breach thereof causes losses to the Company or the relevant right holders, you shall be liable for corresponding compensation for damages.**### 5. Privacy ProtectionWe attach paramount importance to the protection of your privacy and will collect, use, store, and protect your personal information (such as purchase information and payment details) in strict accordance with our Privacy Policy (hereinafter referred to as the \"Privacy Policy\"). The Privacy Policy constitutes an integral part of these Terms and shall have the same legal effect as the Terms themselves. You should carefully read and fully understand all provisions of the Privacy Policy before using the Platform’s services. If you do not agree to the terms of the Privacy Policy, you must immediately cease using the Platform’s services.### 6. Service Change, Interruption and Termination### 6.1. Service ChangeWe reserve the right to modify the functions, content, and charging standards (e.g., product prices and preferential activity rules) of our platform services based on technological development, market demand, and operational planning. Examples of such modifications include adjusting after-sales service terms, revising warranty periods, and updating logistics partners.We will notify users in advance of any changes via subscription emails. In particular, if the changes involve product price adjustments, we will publish a public notice at least three working days in advance.If you do not agree with the revised service content, you may choose to discontinue using the platform’s services (e.g., cancel any unpaid orders). Your continued use of the services following the announcement of changes will be deemed your acceptance of such revisions.### 6.2. Service interruptionDue to force majeure (e.g., natural disasters, wars, policy adjustments), third-party service failures (e.g., payment system malfunctions, logistics disruptions), system maintenance and upgrades, or user violations of relevant terms, the Platform’s services may be temporarily interrupted. Such interruptions may include, but are not limited to, the suspension of order payment channels and the maintenance of after-sales application systems.For such interruptions, we will make every effort to minimize the service downtime within a reasonable scope. Except for interruptions caused by user violations, we will promptly notify users of the reasons for the interruption and the expected recovery time through Platform announcements and other channels.In the event that service interruptions cause direct losses to users: if such losses result from our intentional misconduct or gross negligence, we will bear corresponding compensation liabilities based on the actual circumstances (e.g., reasonable losses arising from order delays); if the losses are caused by force majeure, third-party factors, or the user’s own reasons, we shall not be held liable.### 6.3. End of ServiceIf you initiate a request to terminate the use of the Platform’s services (e.g., canceling an order), you shall submit the application in accordance with the procedures specified by the Platform (including completing identity verification and settling pending orders). After verifying your identity and account status, we will process the relevant formalities for you. Relevant data (including order records, purchase information, etc.) will be handled in accordance with the Privacy Policy.If you violate these Terms and fail to rectify the violation after being warned by us, or if the violation is serious (e.g., engaging in fraudulent activities, placing a large number of malicious orders without payment), we reserve the right to unilaterally terminate the provision of all or part of the Platform’s services to you (e.g., prohibiting the use of the purchase function, refusing to process after-sales applications) and shall not be liable for any compensation to you.If we need to terminate the provision of the Platform’s services due to business adjustments, cessation of operations, or other reasons, we will notify you 30 days in advance via Platform announcements and subscription emails. We will also provide you with follow-up services such as refunds for undelivered orders and transfer of after-sales guarantees for purchased products (e.g., entrusting a third party to handle subsequent after-sales matters). Specific details shall be subject to the content of the official notice.We reserve the right to take the following actions at any time without prior notice:- Suspend or terminate the operation and access to all or part of this Platform for any reason;- Modify or alter all or part of the content of this Platform and the applicable policies or terms thereof;- Interrupt the operation and access to all or part of this Platform when necessary for regular or irregular maintenance, error correction or other alterations.### 7. Disclaimer- We makes **no express or implied warranties** as to the availability, continuity or accessibility of the Platform, its content or related services. The Platform and its content are provided **on an “as‑is” basis**. You exercise your independent judgment and assume all risks and responsibilities for using the Platform and all linked websites. If you are dissatisfied with any part of or the entire Platform, content or services, **your sole and exclusive remedy is to discontinue use of the relevant part or all of the Platform’s services**. This limitation of remedy forms part of the agreement between you and us.- All product and service information published on the Platform, including but not limited to functions, configuration, parameters, technical specifications and service contents, may be changed due to regional differences, product lifecycle adjustments and other factors. We will use reasonable efforts to update such information in a timely manner, but delays may still occur. Accordingly, there may be **reasonable discrepancies** between the product/service information viewed on the Platform and the actual products or services available for purchase or in the market. We **does not warrant the correctness, completeness or reliability** of the information contained on the Platform, except as otherwise required by applicable laws and regulations.- The Platform may contain links to other independent third‑party websites, provided solely for the convenience of Platform visitors. We provide no express or implied warranties as to the content, services or information of such linked websites, nor shall such links be deemed as endorsement or authorization by the Company. You shall exercise independent judgment regarding your interactions with linked websites, and we assume no liability therefor.- Before purchasing any product, you shall carefully review the information on the product detail page. If you have any questions, you may contact customer service for confirmation. Any misunderstandings or losses arising from your failure to carefully verify such information shall be borne by you.- The Platform will use reasonable efforts to maintain the stability and security of its services, but does not warrant that the services will be free from defects or failures, or that order processing, payment settlement, logistics and delivery will be free from delays. In the event of service disruptions or delayed order fulfillment due to technical limitations, cyberattacks, system failures, logistics peak periods or other causes, we will promptly repair or coordinate resolution within a reasonable scope, but shall not be liable for any **indirect losses** incurred by users (such as commercial losses resulting from delayed product delivery).- The quality of Platform products complies with applicable national and industrial standards. However, product damage or malfunction caused by **improper use** (including use outside the intended scenario, unauthorized disassembly or repair) is not covered by after‑sales support, and we shall not be liable for repair or compensation.You shall use the product properly in accordance with the product manual. Any personal injury or property damage caused by improper use shall be solely borne by you.### 8. Modification and Interpretation of the Agreement**Change of Agreement**: We reserve the right to revise the terms of this Agreement in light of updates to laws and regulations, policy adjustments, platform operational requirements, and other relevant factors. The revised Agreement will be marked with an \"Update Date\" and shall take effect on the date of publication. If you do not agree to the revised Agreement, you must immediately cease using the Platform’s services; your continued use of the Platform’s services following the publication of the revision shall constitute your acceptance of the revised Agreement.**Agreement Interpretation**: The formation, effectiveness, performance, interpretation and dispute resolution of this Agreement shall be governed by and construed in accordance with the laws of Hong Kong SAR (excluding conflict of laws rules). If any provision of this Agreement is deemed invalid or voidable by a competent authority or due to non-compliance with laws and regulations, the validity of the other provisions hereof shall remain unaffected, and they shall continue to be performed.### 9. Dispute ResolutionIn the event of any dispute (e.g., order disputes, after-sales disputes) arising between you and us in connection with this Agreement or the Platform Services, such dispute shall first be resolved through amicable negotiation.If such negotiation fails, either party shall be entitled to initiate legal proceedings with the court having jurisdiction over the place where the Platform's operating entity is located. During the dispute resolution process, except for the matters in dispute, the other provisions of this Agreement shall continue to be performed (e.g., the delivery of products for which orders have been placed and the processing of pending after-sales applications).### 10. OthersThe official customer service contact information for this Platform is: [support@trustkernel.com](mailto:support@trustkernel.com). If you encounter any issues (e.g., order inquiries, after-sales applications, modifications to purchase information) while using the Platform Services, you may contact us via the aforesaid channel. We will provide a response and address such issues within 24 hours.This Agreement shall take effect as of the date on which you commence actual use of the Platform Services (e.g., browsing products, submitting orders) and shall remain valid until the date on which you terminate your use of the Platform Services or the Platform ceases operation.Any matters not addressed herein shall be governed by the *Privacy Policy*, *Shipping Policy*, *Return Policy*, *Repair & Exchange Policy*, and other relevant rules promulgated by this Platform. In the event of any conflict between this Agreement and the aforesaid rules, this Agreement shall prevail.PINGBO TECHNOLOGY LIMITEDEffective Date: [20260211]", "path": "docs/service-agreement/userServiceAgreement.md", "language": "en" }, { "title": "Windows", "url": "/docs/manual/client/windows.html", "content": "### Remove DeviceFor added devices that need to be disconnected due to host computer changes or deactivation, the PlugOS app provides a removal function.**Usage Guide:**1. Open PlugOS.exe → Navigate to the homepage.2. Click \"Details\" → Access the Configuration Settings page.3. Click \"Remove Device\" → Confirm the deletion. Note: After removing the device, re-binding will be required if you wish to use it again on this computer.### Access DeviceTo access the desktop of an added device, use the PlugOS.exe home page.**Usage Guide:**1. Open PlugOS.exe → Navigate to the home page → Connect to the device → Click \"Access Device\".2. For non-first-time access: Enter your pattern, PIN, or password.3. For first-time access: Complete the system initialization setup:- Set Language: Select your preferred language and click \"Next\".- Set Region, Date & Time: Confirm your settings and click \"Next\".- Set Unlock Method: Choose one of the three supported methods (Pattern, PIN, or Password). After verification, check the box to agree to the End User License Agreement (EULA) and click \"Agree\" to enter the system. ### Add DeviceThe \"Add New Device\" function establishes a binding relationship between the host computer and the PlugOS hardware device.**Usage Guide:**Auto-Discovery Setup:1. Open PlugOS.exe on Windows and navigate to the homepage.2. Insert the PlugOS hardware device into the computer's USB port and wait for detection.3. Click \"Add Device\" and follow the on-screen instructions to complete the binding process.If the key display area appears blank on some devices during scanning, this is a normal phenomenon. Please ensure the image you are scanning contains the correct key, then proceed by clicking \"Confirm\".### Windows Audio OutputCurrently, it supports adjusting the volume of PlugOS through the computer's volume controls or in the settings,allowing users to customize the audio output of the device according to their personal preferences, including muting,increasing volume, and decreasing volume.", "path": "docs/manual/client/windows.md", "language": "en" } ]