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  • After uninstalling and reinstalling the PlugOS app, the added devices disappeared?
  • What Should I Do If I Forget the Unlock Password?
  • My previously bound phone or tablet is lost. How can I bind a new one?
  • Why is the time displayed on the system desktop inconsistent with that of the host machine after entering the PlugOS device?
  • How to transfer files between a mobile phone and a PlugOS device?
  • What Should I Do If the Product Key Is Lost?
  • PlugOS Device Cannot Be Used Normally After Shared File Is Copied?
  • How to Install Other Applications on the Android System of PlugOS Devices?
  • What Should I Do If the PlugOS APP Is in the Background and the Device Network Is Interrupted?
  • How to Retrieve Data When a Device Is Lost?
  • If the Device Is Lost, Will the Data Be Leaked?
  • The PlugOS Device Is Getting Hot and Lagging, Is It Broken?
  • Why Does the PlugOS APP Prompt for a Device Status Change? Is It Necessary to Add It Again?
  • Why Can't the Product Key Included in the Package Be Used for Device Addition After the Device Is Restored to Factory Mode?
  • Not Sure If the Product Is Second-Hand and Worried That the Device Might Be Accessed Privately by Others?
  • windows faq
  • ios faq
    • / faq
    Device light does not come on when plugged into the mobile phone?

    2、Device light does not come on when plugged into the mobile phone?

    1. The PlugOS device requires power from the host device (e.g., smartphone). After powering on, it takes about 15 seconds for the device to boot up, after which the indicator light will turn on.

    2. If the indicator light still doesn’t turn on after waiting more than 30 seconds, please check your phone’s OTG settings.

      How to enable OTG on different phone brands:

      • Huawei phones: OTG is enabled by default. If not working, go to Settings > Storage and USB > USB Mode and select “Use USB storage”.
      • Xiaomi phones: Most models have OTG enabled by default.
      • Vivo phones: OTG is supported by default. If not working, go to Settings > More Settings > OTG and U Disk Function to enable it.
      • OPPO phones: You need to manually enable OTG. Go to Settings > More Settings > OTG Switch.
      • Honor phones: OTG is supported by default. If not working, go to Settings > Smart Assistant > USB Manager to enable it.
      • iPhone: Only supported on devices with a Type-C port.

    3. After enabling OTG, unplug and re-plug the PlugOS device (wait 15 seconds after unplugging before plugging it back in). If the indicator light still doesn’t turn on after 30 seconds, please contact customer support.